Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of a Customer User Survey

Scottish Courts and Tribunals Service

This public procurement record has 3 releases in its history.

Award

05 Nov 2025 at 00:00

PCS Notice - Website Contract Award Notice
Tender

03 Jun 2025 at 01:00

PCS Notice - Website Contract Notice
Planning

20 May 2025 at 01:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

The Scottish Courts and Tribunals Service is looking for a supplier to conduct a comprehensive customer user survey in 2025. This procurement is categorised under general public services and is part of an open procedure, which takes place across various locations in Scotland, including remote regions within six Sheriffdoms. The survey aims to assess user satisfaction in multiple courts and tribunals, including the Supreme Courts and Sheriff and JP Courts, over a 12-month period. The tender process is currently active with electronic submissions due by 14th July 2025. The contract is expected to be awarded the afternoon of the same day.

This tender presents significant growth opportunities for companies specialising in survey administration, data analysis, and report generation. Businesses with a proven track record in conducting similar surveys for public or private sectors would be ideally suited to compete for this contract. Firms will need to provide relevant insurance and past project examples to meet selection criteria, favouring seasoned suppliers capable of delivering comprehensive and actionable insights from dispersed locations. This contract enables expansion into public sector procurements, particularly for those aiming to extend their reach in the Scottish market.

How relevant is this notice?

Notice Information

Notice Title

Provision of a Customer User Survey

Notice Description

SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

Lot Information

Lot 1

The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000799288
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311100 - Survey design services

79311200 - Survey conduction services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£22,939 Under £100K

Notice Dates

Publication Date
5 Nov 20259 months ago
Submission Deadline
14 Jul 2025Expired
Future Notice Date
2 Jun 2025Expired
Award Date
17 Oct 202510 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Courts and Tribunals Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
DD8 3LA
Postcode Area
Dundee
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM03 Angus and Dundee City
Delivery Location
TLM Scotland
Local Authority
Angus
Electoral Ward
Forfar and District
Westminster Constituency
Angus and Perthshire Glens

Supplier Information

Number of Suppliers
1
Supplier Name

Progressive Partnership

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530674
    Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531719
    Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
    Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...