Notice Information
Notice Title
Provision of a Customer User Survey
Notice Description
SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey
Lot Information
Lot 1
The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000799288
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
- Current Stage
- Award
- All Stages
- Planning, Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79311100 - Survey design services
79311200 - Survey conduction services
79342310 - Customer survey services
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £22,939 Under £100K
Notice Dates
- Publication Date
- 5 Nov 20253 months ago
- Submission Deadline
- 14 Jul 2025Expired
- Future Notice Date
- 2 Jun 2025Expired
- Award Date
- 17 Oct 20254 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SCOTTISH COURTS AND TRIBUNALS SERVICE
- Contact Name
- Not specified
- Contact Email
- procurement@scotcourts.gov.uk
- Contact Phone
- +44 1314443300
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH11 3XD
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM0 Eastern Scotland
- Small Region (ITL 3)
- TLM03 Angus and Dundee City
- Delivery Location
- TLM Scotland
-
- Local Authority
- Angus
- Electoral Ward
- Forfar and District
- Westminster Constituency
- Angus and Perthshire Glens
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530674
Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN531719
Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV542830
Provision of a Customer User Survey - SCTS-2025-022 - Provision of a Customer User Survey The Scottish Courts and Tribunals Service require a supplier to conduct a user satisfaction survey during 2025 in order to derive measures of user satisfaction with the services provided by the SCTS in the Supreme Courts (Court of Session, the High Court of Justiciary, and Scottish Land Court and Lands Tribunal for Scotland), all Sheriff and JP Courts in Scotland, all Tribunals Chambers administered by SCTS and the Office of the Public Guardian. This survey is expected to be carried out across 40 Sheriff and Justice of the Peace Court, 3 main business areas of the Tribunals, and 1 location for Office of the Public Guardian. These locations are located across all of Scotland, which is split into six separate Sheriffdoms, and include remote Highlands and Islands locations. It is expected that the successful tenderer will undertake the administration of the survey including data analysis and reporting. This contract will be of the duration of 12 months and the provision of one survey
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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