Tender

Contract for the Provision of Customer Relationship Management System

ROBERT GORDON UNIVERSITY

This public procurement record has 1 release in its history.

Tender

23 May 2025 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The public procurement process for the "Contract for the Provision of Customer Relationship Management System" is initiated by Robert Gordon University, located in Aberdeen. The procurement falls under the education industry category and is at the tender stage. The key deadline for submissions is set for 2nd July 2025. The process is being conducted via an open procedure and focuses on acquiring a comprehensive CRM system built on Microsoft Dynamics, intended to enhance student recruitment and streamline the admissions process.

This tender presents significant growth opportunities for businesses specialising in CRM solutions, especially those with expertise in Microsoft Dynamics. Companies capable of providing robust CRM systems tailored to higher education institutions will find this project particularly lucrative. The contract, valued at £300,000, welcomes submissions in English and includes electronic submission methods, ensuring that businesses with technological innovations in CRM and experience in the education sector are well-suited to compete. The tender allows for a potential contract extension, adding further appeal for long-term partnership opportunities.

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Notice Information

Notice Title

Contract for the Provision of Customer Relationship Management System

Notice Description

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

Lot Information

Lot 1

The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.

Renewal: Optional extension of up to 12 months

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000799544
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAY530942
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

79342300 - Customer services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
£300,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20259 months ago
Submission Deadline
2 Jul 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROBERT GORDON UNIVERSITY
Contact Name
Not specified
Contact Email
procurement@rgu.ac.uk
Contact Phone
+44 1224262000

Buyer Location

Locality
ABERDEEN
Postcode
AB10 7FY
Post Town
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Airyhall/Broomhill/Garthdee
Westminster Constituency
Aberdeen South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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