Award

HH197-24-NP Integrated Incident Risk Management & Patient Safety System

NHS HIGHLAND

This public procurement record has 1 release in its history.

Award

09 Jun 2025 at 00:00

PCS Notice - Website Contract Award Notice
Summary of the contracting process

The procurement process involves NHS Highland, a regional health authority situated in Inverness, acquiring services under the contract "HH197-24-NP Integrated Incident Risk Management & Patient Safety System." This contract, primarily categorised within the health industry, is positioned in the UKM6 region. The procurement method was limited, with awards given without prior publication, as this was a call-off from a single supplier framework agreement. Notably, the contract was signed with Ideagen InPhase, a large-scale supplier, valued at £160,000.00, and the award and contract were completed as of 17th June 2024. The framework aims to enhance risk management and patient safety across NHS Scotland.

Businesses operating in the domain of integrated incident and risk management systems, particularly those providing health and safety solutions, might see substantial growth opportunities through this tender. With NHS Highland looking to utilise the IIRMPSS framework for managing incidents, claims, FOI requests, complaints, and risk registers, suppliers with expertise in healthcare software and systems integration are well-poised to compete. Organisations that can deliver comprehensive solutions that encompass statutory compliance, risk mitigation, and quality care feedback mechanisms are in an advantageous position to vie for similar projects within NHS sectors across Scotland and potentially expand their footprint in the healthcare industry.

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Notice Information

Notice Title

HH197-24-NP Integrated Incident Risk Management & Patient Safety System

Notice Description

Integrated Incident Risk Management & Patient Safety System (IIRMPSS) Framework Agreement

Lot Information

Lot 1

The IIRMPSS system is widely used across NHS Scotland for the following - Incidents - report, manage and investigate incidents and near misses, including Serious Adverse Events (SAE) enabling compliance with SAE policy and statutory returns (e.g. Duty of Candour). - Claims - record all claims made against Health Boards, acting as both the medical negligence claims register and legal claims register, as required by the relevant Health Board's Scheme of Delegation to be maintained. - FOI - record all FOI requests made and record responses, reviews and appeals thereto. This enables Health Boards to report to the Scottish Information Commissioner on elements of performance as required, and ensure they comply with the relevant legislation and standards, as outlined in Section 1.5 (References). - Complaints - record complaints made against Health Boards allowing monitoring and reporting of such data. - Risk Register - a central repository for Health Boards' Risk Registers, capturing both risks that arise from Health Board activities and external risks from the environment in which Health Boards operate. This allows a process for controls, mitigation, and escalation. - M&M Reviews - support the management of Mortality & Morbidity (M&M) review meetings - which for example is a requirement of all medical departments within the Acute Division of NHSGGC to review clinical cases presented. - Care Experience - record, collate and theme Care Experience feedback reports, a key component of how Health Boards define quality care. This is acknowledged as a priority in the Scottish Government 2020 Vision, the Healthcare Quality Strategy for Scotland (2010) and is included as a key objective for example in the NHS Boards Healthcare Quality Strategy (2019).

Procurement Information

The National Procurement Framework Agreement (NP5090/23 - Integrated Incident Risk Management & Patient Safety System) was a single/sole supplier framework agreement so the call-off was done with the supplier on the agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000800939
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN532172
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£160,000 £100K-£500K

Notice Dates

Publication Date
9 Jun 20258 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Jun 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS HIGHLAND
Contact Name
Not specified
Contact Email
nhsh.tenders@nhs.scot
Contact Phone
+44 1463704000

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Post Town
Inverness
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM6 Highlands and Islands
Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

IDEAGEN INPHASE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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