Planning

IT Service Management System

SOUTH LANARKSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

05 Aug 2025 at 00:00

PCS Notice - Website Prior Information Notice
Summary of the contracting process

South Lanarkshire Council is in the planning stage of procuring an IT Service Management System, as indicated in the recent notice dated 5th August 2025. The procurement falls under the services category, with a focus on integrating a cloud-hosted solution to replace the current internally-hosted system. This transition aims to support improved workflows and incorporate modern technologies such as automated processes and analytics. Located in South Lanarkshire, this procurement is a regional initiative and is guided by the Council's commitment to market engagement. Prospective completion of the market engagement questionnaire is requested by 26th August 2025, providing businesses the opportunity to understand the council's requirements ahead of the official tender release.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those experienced with cloud solutions and automated service management systems. Companies offering innovative technologies such as chatbots and self-service platforms, along with capabilities in employee management and analytics, would be well-suited to compete for this contract. The open market engagement phase offers businesses the chance to influence the final tender document, ensuring a competitive and informed procurement process that aligns with South Lanarkshire Council's focus on transparency and efficiency.

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Notice Information

Notice Title

IT Service Management System

Notice Description

This Market Engagement Questionnaire is being made publicly available to any organisations interested in the provision of an IT Service Management System (ITSM) for South Lanarkshire Council (the Council). This exercise is intended to provide potential bidders with the opportunity to view and comment on the Council's requirements if they wish to do so. This builds on a commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final Invitation to Tender (ITT) in a fair and transparent manner. This exercise is to ensure that the final ITT provides all tenderers with a clear understanding of the Council's requirements and help reduce the number of questions that may be raised in the Tender Period. Please refer to the attached Market Engagement Questionnaire for further details on the requirement.

Lot Information

Lot 1

South Lanarkshire Council has been using the same IT Service Management System for several years. This system is currently hosted internally on Microsoft Windows Servers and is utilised by IT Service staff, support teams within the organisation, and external IT contractors who provide services to the Council. It supports workflow, problem and incident management, service request (change) management, asset configuration, and inventory management. The Council is now considering transitioning to a UK cloud-hosted IT Service Management System. The goal is to retain all existing functionalities while incorporating newer technologies such as employee onboarding and offboarding, self-service, automated workflows, chat/service bots, license management, analytics, and dashboards. This transition aims to streamline IT services, reducing hardware and manual overhead costs. The procurement route has yet to be decided. A market engagement questionnaire has been issued with the PIN notice which will assist the Council to determine the most appropriate route to market.. No additional information available.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000806408
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536282
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
PCS Notice - Website Prior Information Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48612000 - Database-management system

72222300 - Information technology services

Notice Value(s)

Tender Value
£390,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
1 Feb 202712 months to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH LANARKSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HAMILTON
Postcode
ML3 0AA
Post Town
Motherwell
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM95 South Lanarkshire
Delivery Location
TLM95 South Lanarkshire
Local Authority
South Lanarkshire
Electoral Ward
Hamilton North and East
Westminster Constituency
Hamilton and Clyde Valley

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=AUG536282&idx=1
    5th August 2025 - Please complete and return by 12 noon on 26 August 2025.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=AUG536282
    IT Service Management System - This Market Engagement Questionnaire is being made publicly available to any organisations interested in the provision of an IT Service Management System (ITSM) for South Lanarkshire Council (the Council). This exercise is intended to provide potential bidders with the opportunity to view and comment on the Council's requirements if they wish to do so. This builds on a commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final Invitation to Tender (ITT) in a fair and transparent manner. This exercise is to ensure that the final ITT provides all tenderers with a clear understanding of the Council's requirements and help reduce the number of questions that may be raised in the Tender Period. Please refer to the attached Market Engagement Questionnaire for further details on the requirement.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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