Summary of the contracting process

South Lanarkshire Council is in the planning stage of procuring an IT Service Management System, as indicated in the recent notice dated 5th August 2025. The procurement falls under the services category, with a focus on integrating a cloud-hosted solution to replace the current internally-hosted system. This transition aims to support improved workflows and incorporate modern technologies such as automated processes and analytics. Located in South Lanarkshire, this procurement is a regional initiative and is guided by the Council's commitment to market engagement. Prospective completion of the market engagement questionnaire is requested by 26th August 2025, providing businesses the opportunity to understand the council's requirements ahead of the official tender release.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those experienced with cloud solutions and automated service management systems. Companies offering innovative technologies such as chatbots and self-service platforms, along with capabilities in employee management and analytics, would be well-suited to compete for this contract. The open market engagement phase offers businesses the chance to influence the final tender document, ensuring a competitive and informed procurement process that aligns with South Lanarkshire Council's focus on transparency and efficiency.

Planning

IT Service Management System

SOUTH LANARKSHIRE COUNCIL

Contract Timeline

Publication Date

5th August 2025 00:00:00 AM
Contract Summary

This Market Engagement Questionnaire is being made publicly available to any organisations interested in the provision of an IT Service Management System (ITSM) for South Lanarkshire Council (the Council). This exercise is intended to provide potential bidders with the opportunity to view and comment on the Councilâs requirements if they wish to do so. This builds on a commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final Invitation to Tender (ITT) in a fair and transparent manner. This exercise is to ensure that the final ITT provides all tenderers with a clear understanding of the Councilâs requirements and help reduce the number of questions that may be raised in the Tender Period. Please refer to the attached Market Engagement Questionnaire for further details on the requirement.
Contract Details

Open Contracting ID

ocds-r6ebe6-0000806408

Publication Source

Public Contracts Scotland

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72222300

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

SOUTH LANARKSHIRE COUNCIL

Buyer Name

Fiona Hanlan

Buyer Email

fiona.hanlan@southlanarkshire.gov.uk

Buyer Phone

Buyer Address

Council Headquarters, Almada Street, Almada Street

Hamilton

ML3 0AA

View contract on Public Contracts Scotland

IT Service Management System

SOUTH LANARKSHIRE COUNCIL

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority