D3 Tenders | ITT for the Provision of Social Media Management Tool

Notice Information

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Notice Title

ITT for the Provision of Social Media Management Tool

Notice Description

Energy Saving Trust owns over 38 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate the tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals.

Lot Information

Lot 1

Energy Saving Trust owns 42 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals. Please refer to below for requirements. Role of the Contractor Provide all of the "essential" requirements and any or all of the "value-added" of the social media management tool requirements and specifications listed in the ITT: Scheduling: Essential - Simple scheduling process (including multimedia posts) - Scheduling across multiple platforms (including story scheduling) - Reel scheduling with Instagram grid option - Filing posts by campaign - Post preview - Save as drafts - Repost evergreen content - Content approvals - Accept multiple image/video formats - Add alt text Reporting: Essential - Overview of paid and organic post-performance across platforms - Engagement metrics: likes, shares, comments, saves, reactions - Reach and impressions tracking (paid vs. organic) - Follower growth over time - Click-through rates (CTR) for links in posts - Video views and watch time - Campaign-level performance reporting - Platform-specific breakdowns - Exportable reports (e.g., PDF, CSV) - Custom date range selection - Top-performing content identification - Audience demographics overview - Paid media spend and ROI tracking - Cost-per-click (CPC), cost-per-impression (CPM), and conversion metrics Value added Provides clear insights into both paid and organic performance. Helping teams access quick reporting tools to make informed decisions on campaign activity. Social listening and brand mentions Essential - Real-time monitoring of brand mentions across platforms - Sentiment analysis of audience conversations - Keyword and hashtag tracking - Competitor mention tracking - Influencer and media coverage alerts - In-depth reporting for posts and inbox messages - Campaign-level analytics Social community management and engagement: Essential - Ability to respond to inbox messages and comments across platforms (Facebook, Instagram, LinkedIn, Twitter/X, YouTube, TikTok, BlueSky) - Unified inbox for monitoring comments, mentions, and messages - Reporting on number of messages responded to - Assign messages to specific team members or platform users - Forward messages and comments via email - View full message history from users - Add and manage customisable tags for message categorisation Governance and Team Management: Essential - Granular control over user access and permissions - Ability to assign roles based on responsibilities (e.g. content creator, approver, analyst) - Audit trail of user activity for accountability (e.g compliance and audit) - Centralised management of social media accounts - Ability to manage multiple teams or departments within the platform - Customisable workflows for approvals and publishing Customer support and training: Essential - Availability of customer support for troubleshooting and assistance - Access to training materials and resources (tutorials, user guides, FAQs) - Onboarding sessions or training programs provided by the vendor - Dedicated account manager for ongoing support and queries IT security and GDPR Essential - Server infrastructure must comply with UK GDPR requirements - Data must be stored and processed securely within approved jurisdictions - Platform must support secure user authentication and access controls - Ability to archive and retrieve communications for compliance purposes - Clear data handling policies aligned with FCA and ICO expectations - Support for data subject access requests (DSARs) and deletion requests - ISO/IEC 27001 certification or SOC2.

Renewal: Possibility of a further two extensions of 12 months each

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-r6ebe6-0000811264
Publication Source: Public Contracts Scotland
Latest Notice: https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540029
Current Stage: Tender
All Stages: Tender

Procurement Classification

Notice Type: OJEU - F2 - Contract Notice
Procurement Type: Standard
Procurement Category: Goods
Procurement Method: Open
Procurement Method Details: Open procedure
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48500000 - Communication and multimedia software package

48520000 - Multimedia software package

Notice Value(s)

Tender Value: £22,000 Under £100K
Lots Value: £22,000 Under £100K
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 25 Sep 20255 months ago
Submission Deadline: 31 Oct 2025Expired
Future Notice Date: Not specified
Award Date: Not specified
Contract Period: 6 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence: Not specified

Notice Status

Tender Status: Active
Lots Status: Active
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: ENERGY SAVING TRUST LTD
Contact Name: David Angelini
Contact Email: david.angelini@est.org.uk
Contact Phone: +44 1315557900

Buyer Location

Locality: LONDON
Postcode: N19 NG.
Post Town: Not specified
Country: Not specified
Major Region (ITL 1): Not specified
Basic Region (ITL 2): Not specified
Small Region (ITL 3): Not specified
Delivery Location: Not specified
Local Authority: Not specified
Electoral Ward: Not specified
Westminster Constituency: Not specified

Further Information

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Notice Documents

https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP540029
ITT for the Provision of Social Media Management Tool - Energy Saving Trust owns over 38 social media accounts across various channels. To manage all the accounts effectively, we need a powerful social media management tool. As our social media presence continues to grow, we would like to evaluate the tools available in the market and select the best tool that is in line with our budget and can empower us to achieve our marketing goals.

Notice URLs

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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ITT for the Provision of Social Media Management Tool

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