Notice Information
Notice Title
The Provision of an SAP 3rd Party Support Service
Notice Description
The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model
Lot Information
Lot 1
The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model. The contract start date is 30th September 2025. The initial term of the contract for services is for a period of two (2) years, until 30th September 2027, with the option to extend for a further one (1) year. The award value over the five-year duration is (GBP)829,607.00. Revenue and capital costs will be met from service budgets. Community Benefit (CB) was included as a voluntary part of the tender process.
Options: The council reserves the right to source non-core and additional items from the awarded Supplier.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000812788
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72227000 - Software integration consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £829,607 £500K-£1M
Notice Dates
- Publication Date
- 31 Oct 202510 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 17 Sep 202511 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- Glasgow City Council
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 1DU
- Postcode Area
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM82 Glasgow City
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North East
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT542521
The Provision of an SAP 3rd Party Support Service - The council requires an Enterprise Resource Planning (ERP) Replacement program that will deliver a transition from the council's current ERP solution, SAP ERP, to Oracle Cloud ERP before the end of mainstream ECC support in December 2027. The key elements of SAP 3rd Party Support Service are: A comprehensive ticket-based support model that includes assistance in maintaining existing customisations, covering Z Programs, ABAP developments, system interfaces, integrations, and configuration issues. Delivery of Compliance & Regulatory Adherence Proactive security protection tailored to the enterprise software environment, including mitigation of both known vulnerabilities and unknown (zero-day) threats. Application and documentation issue resolution Operational and configuration support services Performance optimisation and tuning Interoperability and systems integration support Security advisory services, including technical guidance. Cloud strategy and migration consultancy Dedicated Account and Client Success Managers 24/7/365 access via telephone and support portal Collaborative engagement with CGI and SAP, to deliver the agreed support model
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.