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Aberdeenshire Information and Advice Services

Aberdeenshire Council

This public procurement record has 2 releases in its history.

Award

29 Apr 2026 at 01:00

PCS Notice - Website Contract Award Notice
Tender

23 Jan 2026 at 00:00

PCS Notice - Website Contract Notice
Summary of the contracting process

The Aberdeenshire Council has recently completed the public procurement process for the Aberdeenshire Information and Advice Services contract. This procurement falls within the industry category of general public services, with a focus on debt and money advice, welfare rights, and income maximisation. Services are expected to facilitate timely, accurate, and impartial advice to all residents across Aberdeenshire. The process was executed using an open procedure and covered several areas including Banff and Buchan, Buchan, Formartine, Garioch, Kincardine and Mearns, and Marr. The contracts, valued at £780,000 in total, were signed on 1st April 2026, with the award stage concluded on 29th April 2026.

This tender offers substantial business growth opportunities for organisations specialising in advisory services, particularly those adept in social welfare and financial advice. Enterprises equipped to deliver robust outreach programs and employ innovative service delivery methods, such as telephone and digital platforms, would find this contract particularly beneficial. Businesses with expertise in volunteer training and support, consistent responsible advice, and those capable of strengthening community partnerships to address poverty and inequality are ideal candidates. The procurement process emphasised the importance of meeting Scottish Government performance management standards and accreditation schemes, presenting a distinct advantage for organisations committed to quality assurance and service delivery excellence.

How relevant is this notice?

Notice Information

Notice Title

Aberdeenshire Information and Advice Services

Notice Description

To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).

Lot Information

Buchan Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Formartine Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Garioch Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Kincardine and Mearns Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Banff & Buchan Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Marr Area

To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)

Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000821183
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85311100 - Welfare services for the elderly

85311200 - Welfare services for the handicapped

85311300 - Welfare services for children and young people

Notice Value(s)

Tender Value
£780,000 £500K-£1M
Lots Value
£780,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£130,000 £100K-£500K

Notice Dates

Publication Date
29 Apr 20264 months ago
Submission Deadline
13 Feb 2026Expired
Future Notice Date
Not specified
Award Date
1 Apr 20264 months ago
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Aberdeenshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB16 5GB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Midstocket/Rosemount
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
1
Supplier Name

Kincardine and Mearns Citizens Advice Bureau

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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