Notice Information
Notice Title
Aberdeenshire Information and Advice Services
Notice Description
To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).
Lot Information
Buchan Area
To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Formartine AreaTo provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Garioch AreaTo provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Kincardine and Mearns AreaTo provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Banff & Buchan AreaTo provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Marr AreaTo provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the "Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)
Renewal: Subject to budget being available and performance measures having been met an extension period is available of 12 months and then a further 12 months after a review of the service has taken place.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-r6ebe6-0000821183
- Publication Source
- Public Contracts Scotland
- Latest Notice
- https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- PCS Notice - Website Contract Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
- CPV Codes
85311100 - Welfare services for the elderly
85311200 - Welfare services for the handicapped
85311300 - Welfare services for children and young people
Notice Value(s)
- Tender Value
- £780,000 £500K-£1M
- Lots Value
- £780,000 £500K-£1M
- Awards Value
- Not specified
- Contracts Value
- £130,000 £100K-£500K
Notice Dates
- Publication Date
- 29 Apr 20261 months ago
- Submission Deadline
- 13 Feb 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 1 Apr 20262 months ago
- Contract Period
- 1 Apr 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Not Specified
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ABERDEENSHIRE COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ABERDEEN
- Postcode
- AB16 5GB
- Post Town
- Aberdeen
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM5 North Eastern Scotland
- Small Region (ITL 3)
- TLM50 Aberdeen City and Aberdeenshire
- Delivery Location
- TLM50 Aberdeen City and Aberdeenshire
-
- Local Authority
- Aberdeen City
- Electoral Ward
- Midstocket/Rosemount
- Westminster Constituency
- Aberdeen North
Further Information
Notice Documents
-
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=1
23rd January 2026 - Award Questionnaire Information & Advice -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=2
23rd January 2026 - Terms & Conditions -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=3
23rd January 2026 - TUPE Information -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=4
23rd January 2026 - Supplier Questionnaire -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=5
23rd January 2026 - Variants -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=6
23rd January 2026 - Certificates & Declarations -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=7
23rd January 2026 - Pricing Schedule -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=8
23rd January 2026 - Contract Management Plan -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=9
23rd January 2026 - Supplier Participation Agreement -
https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JAN547949&idx=10
23rd January 2026 - Invitation to Tender Information & Advice -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN547949
Aberdeenshire Information and Advice Services - To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB). -
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=APR554834
Aberdeenshire Information and Advice Services - To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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"description": "To provide Information & Advice services that are timely, accurate, impartial, free and a confidential advice service open to all residents across Aberdeenshire which will primarily focus on advice relating to money issues, welfare benefits , income maximisation and housing. The provider shall provide Type I, Type II and Type III services to residents in Aberdeenshire (as defined by the Scottish National Standards for Information and Advice Providers Quality Assurance Framework (SNSIAP) 2009) and ensure compliance with relevant accreditation schemes as administered and introduced by the Scottish Legal Aid Board (SLAB).",
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"description": "To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the \"Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009\" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)",
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"description": "To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the \"Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009\" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)",
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"description": "To provide Type I, II and III level information & Advice to be provided to the residents within the Banff and Buchan area providing them with a modernised service delivery model that shall: Provide impartial high-quality confidential advice on a variety of issues including benefits, and housing for free to users' Use a variety of service delivery methods including telephone services and digital platforms. Provide Specialist money advice and benefit advice including budgeting, income maximisation. Provide Outreach advice sessions including home visits to housebound residents, giving priority to those living in remote and rural areas. Provide Recruitment, training and support of volunteers. Provide accurate and consistent responsible advice in a manner that is cost effective, flexible, accountable and accessible. Support the Tackling Poverty & Inequalities strategic partnership to the reduction of Child Poverty within Aberdeenshire, through supplying data of services delivered to families, Deliver locally, demonstrating effective links through using the place plans to strengthen partnership working at an area level. Deliver quality standards set out in the \"Scottish National Standards for Information and Advice Providers: A Quality Assurance Framework 2009\" at appropriate levels. Deliver the expectations of the Scottish Government's Common Advice Performance Management Framework (CAPMF)",
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