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Aberdeenshire Outreach Housing Support Services

Aberdeenshire Council

This public procurement record has 2 releases in its history.

Award

01 Oct 2026 at 01:00

OJEU - F21 - Social And other Specific Services (Public Contracts)
Tender

16 Feb 2026 at 00:00

OJEU - F21 - Social And other Specific Services (Public Contracts)
Summary of the contracting process

Aberdeenshire Council buys two outreach housing support services across Aberdeenshire, including rural areas. The young people’s service supports people aged 16 to 21, and care leavers up to 26, who are homeless or at risk and may have complex needs. It focuses on building trust through assertive, preferably in-person contact, helping people sustain tenancies, resettle from supported accommodation, develop independence and connect with community, education, volunteering or employment opportunities. The adults’ service provides tailored housing and social support for people aged 21 and over, including early intervention to prevent homelessness and repeat homelessness. Support can be delivered face to face, by telephone or digitally, and aims to promote tenancy sustainment, access to services, community integration and resilience. Both services involve working with people with varying support needs.

The procurement is complete and contracts have been awarded following an open procedure, evaluated on a most economically advantageous tender basis with quality weighted 80% and price 20%. Aberdeen Foyer was awarded the young people’s service, with a contract value of £939,000; Penumbra was awarded the adults’ service, valued at £2,024,253. Both contracts were signed on 30 September 2026 and are active. Each service was specified for an initial three-year term, with two optional 12-month extensions; the stated initial duration is 1,080 days. The young people’s service was designed to support 125 people per month and the adults’ service 300 people per month. Bidders had to be registered with the Care Inspectorate as a Housing Support Service and provide at least two relevant experience examples. Financial checks and employer’s and public liability insurance requirements also applied.

This award shows a continuing requirement for housing support providers able to deliver at scale across Aberdeenshire, including rural communities. A credible competitor would need Care Inspectorate registration as a Housing Support Service, evidence from at least two comparable delivery examples, and capacity to support people with a wide range of needs, including homelessness risk, complex circumstances and barriers to engagement. For the young people’s service, strengths include assertive relationship-building, prioritising in-person visits, supporting care leavers and helping people move towards independent living and sustained tenancies. For adults, providers need flexible delivery across face-to-face, telephone and digital channels, with tailored housing and social support. Both services depend on effective partnership working and an ability to adapt provision to individual needs. Financial resilience and the required insurance cover are also important to qualification.

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Notice Information

Notice Title

Aberdeenshire Outreach Housing Support Services

Notice Description

Aberdeenshire Council requires the provision of two distinct Outreach Housing Support Services to support Young Persons and Adults. The Young Persons Outreach Housing Support Service is for people aged over 16 and up to the age of 21, and for those who are care leavers up to and including age 26 where a housing support need has been identified by housing options or social work services who retain the statutory duty to support care leavers up to and including age 26. The Adults Outreach Housing Support Service is for people aged 21 and over. The support provided will be flexible and tailored to provide person centred support to meet the changing needs of each individual, with the key aim of providing support to work towards promoting independent living and allowing those supported to sustain their tenancies and prevent homelessness.

Lot Information

Young Persons Outreach Housing Support Service

Aberdeenshire Council is seeking an outcome focused Young Persons Outreach Housing Support Service to meet the needs of those aged 16 - 21 and for those who are care leavers up to and including age 26 who are homeless or at the risk of homelessness and who may have complex needs. This may include supporting their resettlement from supported accommodation. The service will be required to be assertive, build relationships and to assist people who are not yet willing and motivated to engage in support. Flexibility will be given to the service provider to build relationships with the client to gain trust. We expect the provider to prioritise in-person visits at all stages of the journey whenever possible, using every opportunity to meet and engage directly rather than relying solely on text or telephone communication. The service will need to be assertive in their nature and use every interaction as a chance to build relationships, to assist people who are not yet willing and motivated to engage in support. Flexibility will be given to the service provider to build relationships with the client to gain trust. It is an expectation that all opportunities to work with associated partners to maximise efforts to engage is taken. We expect the provider to prioritise in-person visits at all stages of the journey whenever possible, using every opportunity to meet and engage directly rather than relying solely on text or telephone communication. The service will support 125 people per month and be delivered flexibly across Aberdeenshire including rural areas. Support should be scheduled around the needs of the person and there may be a requirement to operate outwith office hours, however this would be in exceptional circumstances and there is no expectation for a 24-hour service. Young Persons referred will present with varying levels of need. Some may require only minimal support, such as simple signposting, while others may have more complex needs due to challenging circumstances. These circumstances could include substance misuse, offending behaviour or placing themselves at risk of harm, all of which may increase the likelihood of losing their current accommodation. We anticipate that the level of support provided will gradually reduce over time as individuals develop the necessary skills and resilience. All support should be person-centred and tailored to meet the unique needs of everyone. People may also have a range of health needs e.g. mental health, learning disabilities, physical disability etc. For clarity, we would expect the providers to prompt a client to attend a GP, or promote activities or local community groups, and signpost to relevant agencies rather than providing direct medical or therapeutic input. The focus of the service will be to enable independent tenancy sustainment and embed people within the local communities, building resilience to prevent homelessness in the future. This will mean taking a proactive approach to providing support and identifying and assisting with other issues that become apparent during the support or recognising areas to build on with individuals such as gaining employment, looking for volunteering opportunities, picking up on interests and encouraging clients to join local groups. The service is expected to collaborate with Aberdeenshire Council statutory partners and others operating within the homelessness sector in Aberdeenshire to deliver our strategic objective to prevent and reduce homelessness. This Service will require to be registered with Care Inspectorate as a Housing Support Service. The service is required to be flexible and adapt over the life of the contract to meet the changing needs and requirements in Aberdeenshire, and the delivery of the new Housing (Scotland) Bill 2025. The service provider should be innovative and proactive with change.. The contract will be for an initial three year term with two optional 12 month extensions, i.e., 3+1+1. The estimated spend figure of GBP1575075 is based on a maximum 5 year period.

Adults Outreach Housing Support Service

Aberdeenshire Council requires an Outreach Housing Support Service to deliver statutory housing support duty and provide early intervention for those at risk of homelessness who are aged 21 and over. The key aims of the service are to: - Enable independent tenancy sustainment. - Prevent repeat homelessness. - Offer tailored housing and social support. - Empower individuals to access health, education, and employment. - Promote community integration and resilience. The service will be required to be assertive, build relationships and to assist people who are not yet willing and motivated to engage in support. Flexibility will be given to the service provider to build relationships with the client to gain trust. We expect the provider to prioritise in-person visits at all stages of the journey whenever possible, using every opportunity to meet and engage directly rather than relying solely on text or telephone communication. The service will support 300 people per month and be delivered flexibly across Aberdeenshire including rural areas. Support should be scheduled around the needs of the person and there may be a requirement to operate outwith office hours, however this would be in exceptional circumstances and there is no expectation for a 24-hour service. Adults referred will present with varying levels of need. Some may require only minimal support, such as simple signposting, while others may have more complex needs due to challenging circumstances. These circumstances could include substance misuse, offending behaviour or placing themselves at risk of harm, all of which may increase the likelihood of losing their current accommodation. People may also have a range of health needs e.g. mental health, learning disabilities, physical disability etc. The support provided will be tailored to meet the needs of each person accessing the service and should be able to be delivered via a range of methods including face to face, telephone or across digital platforms depending on the individual needs and preferences of the person. This applies to individual and/or group activities.. The contract will be for an initial three year term with two optional 12 month extensions, i.e., 3+1+1. The estimated spend figure of GPB3386255 is based on a maximum 5 year period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000823596
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT565702
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
OJEU - F21 - Social And other Specific Services (Public Contracts)
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£4,961,330 £1M-£10M
Lots Value
£4,961,330 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,963,253 £1M-£10M

Notice Dates

Publication Date
1 Oct 20263 weeks ago
Submission Deadline
30 Mar 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Aberdeenshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERDEEN
Postcode
AB16 5GB
Postcode Area
Aberdeen
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM5 North Eastern Scotland
Small Region (ITL 3)
TLM50 Aberdeen City and Aberdeenshire
Delivery Location
TLM50 Aberdeen City and Aberdeenshire
Local Authority
Aberdeen City
Electoral Ward
Midstocket/Rosemount
Westminster Constituency
Aberdeen North

Supplier Information

Number of Suppliers
2
Supplier Names

Aberdeen Foyer

Penumbra

Further Information

Notice Documents

  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=FEB549605
    Aberdeenshire Outreach Housing Support Services - Aberdeenshire Council requires the provision of two distinct Outreach Housing Support Services to support Young Persons and Adults. The Young Persons Outreach Housing Support Service is for people aged over 16 and up to the age of 21, and for those who are care leavers up to and including age 26 where a housing support need has been identified by housing options or social work services who retain the statutory duty to support care leavers up to and including age 26. The Adults Outreach Housing Support Service is for people aged 21 and over. The support provided will be flexible and tailored to provide person centred support to meet the changing needs of each individual, with the key aim of providing support to work towards promoting independent living and allowing those supported to sustain their tenancies and prevent homelessness.
  • https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=OCT565702
    Aberdeenshire Outreach Housing Support Services - Aberdeenshire Council requires the provision of two distinct Outreach Housing Support Services to support Young Persons and Adults. The Young Persons Outreach Housing Support Service is for people aged over 16 and up to the age of 21, and for those who are care leavers up to and including age 26 where a housing support need has been identified by housing options or social work services who retain the statutory duty to support care leavers up to and including age 26. The Adults Outreach Housing Support Service is for people aged 21 and over. The support provided will be flexible and tailored to provide person centred support to meet the changing needs of each individual, with the key aim of providing support to work towards promoting independent living and allowing those supported to sustain their tenancies and prevent homelessness.

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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