Proven expert in public sector tendering, proposals, and grant success—delivering measurable income growth through strategic bid management, multi-stakeholder collaboration, and implementation of quality frameworks including EFQM, ISO 9001, 14001, 45001, and Disability Confident Leader accreditation.
Martin Medforth, LLM, FRSA
Highly experienced mediator and procurement consultant with 25+ years' expertise in ICT performance, public procurement, contract management, and dispute resolution—supporting transformation, compliance, and performance improvement across government, suppliers, and complex commercial environments.
The Open Contracting Data Standard is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
The OCID, or Open Contracting Identifier, is a key element of this standard. The OCID is a globally unique identifier for each contracting process. Each OCID is unique, which ensures that each contracting process can be distinctly and universally recognised. This means that all information related to a single contracting process, from the planning stage to tender and award, can be easily linked and traced using the OCID.
With D3 Tenders, you can search for contracts by OCID - and you can see all the published contracts at each stage of the procurement process.
Use Open Contracting Identifiers to track call-offs from Frameworks, DPS, and multi-award tenders.
Location: Edinburgh•Buyer: NATIONAL LIBRARY OF SCOTLAND
Stage: TenderDate: 26th March 2026 (2 months ago)Value: £100K-£500KSource: Public Contracts Scotland
Description: The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
Summary: The National Library of Scotland, situated in Edinburgh, is actively seeking a service provider to implement a cloud-hosted Customer Relationship Management (CRM) solution as part of their broader CRM programme. The procurement is classified under the industry category "Recreation, culture and religion," with the procurement method being an open procedure. The tender period concludes on April 28th, 2026, at 12:00 PM, followed by the award period beginning at 1:30 PM on the same day. The contract's total value is estimated at £245,000, and electronic submissions are accepted. Key delivery activities are to be carried out at the Library's premises, located at 57 George IV Bridge, Edinburgh, EH1 1EW.
Location: South West London•Buyer: DEPARTMENT FOR WORK & PENSIONS
Stage: PlanningDate: 10th December 2025 (6 months ago)Value: Not specifiedSource: Find A Tender Service
Description: Published in error. Please ignore this notice.
Summary: The Department for Work & Pensions (DWP), a central government authority based in London, is currently in the planning stage of a procurement process for a Customer Relationship Management (CRM) solution. This procurement focuses on obtaining a lightweight, scalable, and cost-effective CRM system that can support targeted functional needs. The engaging market research milestone, which is scheduled to be completed by 15th December 2025, aims to assess capability for CRM solutions rather than a full-scale CRM platform. The contract period is anticipated to commence on 2nd March 2026 and conclude on 1st March 2029, with the procurement category identified as services within the information technology sector.
Location: South West London•Buyer: DEPARTMENT FOR WORK & PENSIONS
Stage: PlanningDate: 10th December 2025 (6 months ago)Value: Not specifiedSource: Find A Tender Service
Description: DWP has a requirement for a lightweight, scalable, and cost-effective CRM solution that can meet defined functional needs, without the complexity, footprint, or costs associated with organisation-wide CRM deployments.
Summary: The Department for Work & Pensions (DWP), a central government authority based in London, is currently in the planning stage of a procurement process for a Customer Relationship Management (CRM) solution. This procurement focuses on obtaining a lightweight, scalable, and cost-effective CRM system that can support targeted functional needs. The engaging market research milestone, which is scheduled to be completed by 15th December 2025, aims to assess capability for CRM solutions rather than a full-scale CRM platform. The contract period is anticipated to commence on 2nd March 2026 and conclude on 1st March 2029, with the procurement category identified as services within the information technology sector.
Stage: AwardDate: 27th April 2026 (4 weeks ago)Value: £500K-£1MSource: Find A Tender Service
Description: Provision of Vantage components to support the Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required for the continued licensing, support, and maintenance of the CRM
Summary: The procurement process, initiated by Ofgem and involving Cantata Limited as the supplier, is focused on the provision of Vantage components and CRM support services for the Non-Domestic Renewable Heat Incentive (NDRHI) scheme. This contract, with a legal basis under UKPGA 2023, is set to commence on 1st June 2026 and run until 1st June 2029 with options for renewal. Located in the UK, the project's industry category is primarily services, specifically IT services related to software and support, with the main procurement method employed as a direct award due to the supplier's exclusive intellectual property rights. The contract's total value amounts to £750,000, set within a completed procurement stage as of 15th May 2026, with the standstill period concluding on 27th May 2026.
Location: South West London•Buyer: NATURAL HISTORY MUSEUM
Stage: PlanningDate: 15th May 2026 (1 week ago)Value: Not specifiedSource: Find A Tender Service
Description: The Natural History Museum ('NHM') intends to review its wider digital ecosystem in the future, as the current patchwork of systems may present opportunities for broader consolidation. However, the CRM Future State Project is specifically focused on assessing the CRM and Membership functionality delivered today by Silverbear and Dynamics 365. The project will evaluate options for this capability, including standalone CRM solutions and the possibility of meeting requirements through a more unified platform. It will also consider whether certain CRM functions such as membership processing may be better placed elsewhere long term. If the review identifies strong benefits to a wider consolidation strategy, its findings can feed into a future, larger scale digital transformation programme. For now, the priority is to address the immediate (read more...)
Summary: The Natural History Museum in London is currently in the planning stage of a procurement process titled "CRM Future State Project Appraisal". This project aims to assess and possibly update the museum's CRM and Membership functionalities, potentially consolidating them with other systems. This process falls under the 'goods' industry category with a particular focus on Customer Relation Management software packages, and it is situated in the UKI33 region. The museum is conducting a preliminary market engagement to understand the current market for CRM solutions tailored for large museum groups. Key dates include the close of the response window for market engagement on 29 May 2026. The overarching objective is to develop a robust understanding of the market that can inform future procurement decisions.
