Award

NHS App

NHS ENGLAND

This public procurement record has 3 releases in its history.

Award

05 May 2026 at 12:32

Award

02 Apr 2026 at 13:48

Award

02 Apr 2026 at 13:44

Summary of the contracting process

NHS England has completed a procurement process for the further development of the NHS App, focusing on IT services including consulting, software development, Internet, and support. The contract has been awarded to IBM United Kingdom Limited, who will act as a strategic delivery partner. The contract, valued at £160.1 million, aims to enhance the functionality and user experience of the app, improving how patients and the public access health services. The contract period extends from 1st May 2026 to 31st March 2028, with the procurement having reached the award stage. The procurement process was conducted under NHS England, headquartered in Leeds, United Kingdom, with the Postal Code LS1 4AP. The procurement method is categorised as "Other -", but details indicate it was a competitive process with timelines concluding the tender period by 27th March 2026.

This contract represents a significant opportunity for businesses involved in the IT services sector, particularly those focusing on software development and digital health solutions. With IBM as the primary contractor, there is potential for subcontractor engagement, especially for SMEs suited to innovative software solutions and digital health service provision. Businesses that can offer bespoke IT consulting and support services or those that can enhance user-centred digital pathways will find this opportunity aligned to their growth strategies. The focus on developing secure and reliable user-centred pathways underscores the need for expertise in user experience and AI technology implementation, presenting ample opportunity for businesses with strong capabilities in these areas to collaborate and contribute.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

NHS App

Notice Description

The NHS App is at the forefront of transforming how patients and the public engage with health and care services - improving access and convenience; easing pressure on frontline staff; and empowering users to take greater control in line with the NHS' 10 Year Health Plan. Ongoing improvements to features, functionality and user experience is evolving the App into a go-to health companion. Providing easy access to health records and information alongside timely reminders and results; streamlined journeys and intelligent navigation for unplanned care through AI triage; and the ability to access hospital quality care at home. Following the completion of a competitive procurement process and due governance, IBM has been formally appointed as a strategic delivery partner as we continue to develop secure, reliable and user-centred pathways and services at scale. Additional information: NHS App Delivery Partner Call Off Contract - Mixed Investment

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fc3a0901-317c-4e28-83ec-791e5d313e68
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£160,100,000 £100M-£1B
Lots Value
Not specified
Awards Value
£160,100,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
5 May 20262 weeks ago
Submission Deadline
27 Mar 2026Expired
Future Notice Date
Not specified
Award Date
27 Mar 20261 months ago
Contract Period
30 Apr 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified

Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

IBM UNITED KINGDOM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d-2026-05-05T13:32:10+01:00",
    "date": "2026-05-05T13:32:10+01:00",
    "ocid": "ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-3472500D0O000000rwimUAA",
        "title": "NHS App",
        "description": "The NHS App is at the forefront of transforming how patients and the public engage with health and care services - improving access and convenience; easing pressure on frontline staff; and empowering users to take greater control in line with the NHS' 10 Year Health Plan. Ongoing improvements to features, functionality and user experience is evolving the App into a go-to health companion. Providing easy access to health records and information alongside timely reminders and results; streamlined journeys and intelligent navigation for unplanned care through AI triage; and the ability to access hospital quality care at home. Following the completion of a competitive procurement process and due governance, IBM has been formally appointed as a strategic delivery partner as we continue to develop secure, reliable and user-centred pathways and services at scale. Additional information: NHS App Delivery Partner Call Off Contract - Mixed Investment",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "LS1 4AP"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "LS1 4AP"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "LS1 4AP"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 95100000,
            "currency": "GBP"
        },
        "value": {
            "amount": 160100000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2026-03-27T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2026-05-01T00:00:00+01:00",
            "endDate": "2028-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-262777",
            "name": "NHS England",
            "identifier": {
                "legalName": "NHS England"
            },
            "address": {
                "streetAddress": "7-8 Wellington Place",
                "locality": "Leeds",
                "postalCode": "LS1 4AP",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Commercial NHS England",
                "email": "england.commercialqueries@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-327062",
            "name": "IBM UNITED KINGDOM LIMITED",
            "identifier": {
                "legalName": "IBM UNITED KINGDOM LIMITED"
            },
            "address": {
                "streetAddress": "BUILDING C IBM HURSLEY OFFICE, HURSLEY PARK ROAD SO21 2JN"
            },
            "details": {
                "scale": "large"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-262777",
        "name": "NHS England"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d-1",
            "status": "active",
            "date": "2026-03-27T00:00:00Z",
            "datePublished": "2026-04-02T14:44:00+01:00",
            "value": {
                "amount": 160100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-327062",
                    "name": "IBM UNITED KINGDOM LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-05-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4f7989ee-34bb-4eb7-a412-3fcd820b1bdf",
                    "datePublished": "2026-04-02T14:44:00+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d-2",
            "status": "active",
            "date": "2026-03-27T00:00:00Z",
            "datePublished": "2026-04-02T14:48:06+01:00",
            "value": {
                "amount": 160100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-327062",
                    "name": "IBM UNITED KINGDOM LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-05-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b6db57f5-5726-4733-9bc5-7ea0bb7b1edd",
                    "datePublished": "2026-04-02T14:48:06+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-033b05b7-bae2-47f2-86ad-41d7174beb2d-3",
            "status": "active",
            "date": "2026-03-27T00:00:00Z",
            "datePublished": "2026-05-05T13:32:10+01:00",
            "value": {
                "amount": 160100000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-327062",
                    "name": "IBM UNITED KINGDOM LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-05-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/fc3a0901-317c-4e28-83ec-791e5d313e68",
                    "datePublished": "2026-05-05T13:32:10+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "4",
                    "description": "REDACTED C421152 NHS App Call-Off Contract - FINAL Combined - Signed Redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/36d4c9c8-38ce-413b-80e2-8ad0c10f9fa6",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}