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W172444 Employee Assistance Programme

NHS Business Services Authority

This public procurement record has 1 release in its history.

Award

28 Jul 2026 at 10:18

Award Notice
Summary of the contracting process

NHS Business Services Authority procured an employee assistance programme for itself and its cluster members. The service covers counselling and wider employee support, including telephone counselling, face-to-face counselling delivered by qualified counsellors, information, advice and signposting. Employees must be able to access an advice line continuously, 24 hours a day, 365 days a year. This is a public-sector employee wellbeing and counselling service rather than a general healthcare, staffing or training contract. The procurement is classified as counselling services and falls within the services category. Delivery is associated with NHSBSA operations in Newcastle upon Tyne and its participating cluster members across the United Kingdom.

The procurement has been completed and the contract was awarded on 23 July 2026 to People Asset Management Ltd. The award value is £213,877.17. The contract runs from 1 October 2026 to 30 September 2030. The requirement was sourced through a selective call-off from a dynamic purchasing system, with the tender submission deadline set at 26 May 2026 at 10:00. The contracting process is recorded as complete, while the award is active. The opportunity was evaluated through the purchasing route and requirements set for the call-off. The award covers one employee assistance programme requirement for NHSBSA and its cluster members; no separate lot awards are identified.

This award demonstrates demand for a managed employee assistance service combining round-the-clock access with qualified counselling capacity. A credible future provider would need to operate a continuously available advice line, handle counselling, information, advice and signposting, and provide both telephone and face-to-face support. It would also need access to appropriately qualified counsellors and the operational resilience to serve NHSBSA and its cluster members consistently across a broad public-sector workforce. Providers with established employee assistance, occupational wellbeing or counselling networks, reliable referral and case-management arrangements, and the capacity to maintain service quality across multiple participating organisations would be well placed. The requirement suits a substantial, coordinated service provider rather than a small standalone counselling practice.

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Notice Information

Notice Title

W172444 Employee Assistance Programme

Notice Description

This contract is for the provision of an Employee Assistance Programme for the NHSBSA and their cluster members over a four year contract period. The Employee Assistance Programme offers a range of services to employees through telephone counselling and face-to-face counselling by qualified counsellors. Employees require access of the services 24/7, 365 days per year via an advice line which offers counselling, information, advice and signposting. Additional information: This contract is for the provision of an Employee Assistance Programme for the NHSBSA and their cluster members over a four year contract period. The Employee Assistance Programme offers a range of services to employees through telephone counselling and face-to-face counselling by qualified counsellors. Employees require access of the services 24/7, 365 days per year via an advice line which offers counselling, information, advice and signposting.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-071c10c0-7752-4085-aab7-1bb5cac0077f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3dbe3b80-9f82-4b47-9f4a-dfd82372fbc9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312320 - Counselling services

Notice Value(s)

Tender Value
£213,877 £100K-£500K
Lots Value
Not specified
Awards Value
£213,877 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Jul 20262 months ago
Contract Period
1 Oct 2026 - 30 Sep 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Business Services Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

People Asset Management Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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