Award

Service Desk and End User Compute Services

O F W A T

This public procurement record has 1 release in its history.

Award

17 Sep 2024 at 14:31

Award Notice
Summary of the contracting process

Ofwat, the Water Services Regulation Authority, has awarded a contract for "Service Desk and End User Compute Services" to Jigsaw Systems Limited under the Crown Commercial Service RM6100 Technology Services 3 Framework, following a further competition process. This award initiates the delivery stage of the outsourced IT services, which represent a strategic shift for Ofwat. The contract covers a three-year fixed initial term with an option to extend for up to two years. Valued at approximately £563,110.10 excluding VAT, the contract aims to support Ofwat's staff, who are dispersed across Birmingham and Canary Wharf, London. The procurement method was selective, utilising a call-off from a framework agreement, and focuses on the category of Information Technology services. The award was formalised on 10 October 2023, with the contract period starting on 2 November 2023 and ending on 1 November 2026.

This tender opens significant opportunities for businesses specialising in IT services, particularly those with expertise in delivering service desk support and end-user compute solutions. SMEs are well-suited to compete due to the selective procurement process, which values specific competencies and reliability in IT service delivery. The framework agreement ensures a competitive yet collaborative environment where selected suppliers can leverage their resources and expertise to improve Ofwat's IT service efficiency. Companies with experience in supporting hybrid working arrangements, maintaining end-user devices, and providing resilient coverage stand to benefit considerably from this procurement opportunity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Desk and End User Compute Services

Notice Description

Awarded using Crown Commercial Service RM6100 Technology Services 3 Framework, Lot 3a End User Services following a further competition process with a voluntary standstill period. Ofwat is seeking for the first time, an outsourced IT Supplier partner for 2 aspects of IT Services: Service Desk, and End User Compute. This is a new approach to delivery of IT Services in Ofwat and can be considered a significant change for our people. The Contract is for 3-years fixed initial term with option to extend in periods for up to 24 months as (2) terms of one (1) year. The budget for this contract is up to PS200k excl VAT per annum for the initial 3-year term. It is Ofwat's expectation that any uplift post the 3-year term would be in line with CPIH at the prevailing rate. Our requirements will cover the background and context for each and are split into the following sections: * The two Services to be outsourced: o Service Desk o End User Compute (EUC) * Service and Support Requirements for these two Services The ultimate aim is for a supplier to provide Services to Ofwat that: * support our end users who work in a hybrid way at home and at our two offices - Birmingham (Head Office) and Canary Wharf, London; * delivers, supports and maintains our end user device estate; * gains coverage and resilience from a supplier's wider resources to support our services; * capitalise on the Supplier's experience with these IT services to continually improve the efficiency and effectiveness of these IT services; and * potentially gain access to the Supplier's broad range of professional resources for rapid 'time to market'. Whilst the organisation is small, between 250 - 300 people, Ofwat's people are geographically dispersed across the UK with 2 offices, the primary office being Birmingham and a satellite site located in Canary Wharf, London. As part of our strategy refresh we have been challenged by the UK Government to assess our regulation approach. We submitted a bid to HM Treasury for an increase in headcount and have had approval to proceed. We do not know the full impact but it will be in the region of an additional 100 FTE which will be recruited to over the next 12-18 months. At the time of this ITT publication, it is unknown whether there will be further deviation in these numbers post the 18 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0760cbf5-6195-45a8-9c04-43ea0f38169a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee999a67-e562-4671-b154-308c59812476
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£563,110 £500K-£1M
Lots Value
Not specified
Awards Value
£563,110 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20241 years ago
Submission Deadline
7 Aug 2023Expired
Future Notice Date
Not specified
Award Date
9 Oct 20232 years ago
Contract Period
2 Nov 2023 - 1 Nov 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

JIGSAW SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-0760cbf5-6195-45a8-9c04-43ea0f38169a-2024-09-17T15:31:28+01:00",
    "date": "2024-09-17T15:31:28+01:00",
    "ocid": "ocds-b5fd17-0760cbf5-6195-45a8-9c04-43ea0f38169a",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PROC.02.0172",
        "title": "Service Desk and End User Compute Services",
        "description": "Awarded using Crown Commercial Service RM6100 Technology Services 3 Framework, Lot 3a End User Services following a further competition process with a voluntary standstill period. Ofwat is seeking for the first time, an outsourced IT Supplier partner for 2 aspects of IT Services: Service Desk, and End User Compute. This is a new approach to delivery of IT Services in Ofwat and can be considered a significant change for our people. The Contract is for 3-years fixed initial term with option to extend in periods for up to 24 months as (2) terms of one (1) year. The budget for this contract is up to PS200k excl VAT per annum for the initial 3-year term. It is Ofwat's expectation that any uplift post the 3-year term would be in line with CPIH at the prevailing rate. Our requirements will cover the background and context for each and are split into the following sections: * The two Services to be outsourced: o Service Desk o End User Compute (EUC) * Service and Support Requirements for these two Services The ultimate aim is for a supplier to provide Services to Ofwat that: * support our end users who work in a hybrid way at home and at our two offices - Birmingham (Head Office) and Canary Wharf, London; * delivers, supports and maintains our end user device estate; * gains coverage and resilience from a supplier's wider resources to support our services; * capitalise on the Supplier's experience with these IT services to continually improve the efficiency and effectiveness of these IT services; and * potentially gain access to the Supplier's broad range of professional resources for rapid 'time to market'. Whilst the organisation is small, between 250 - 300 people, Ofwat's people are geographically dispersed across the UK with 2 offices, the primary office being Birmingham and a satellite site located in Canary Wharf, London. As part of our strategy refresh we have been challenged by the UK Government to assess our regulation approach. We submitted a bid to HM Treasury for an increase in headcount and have had approval to proceed. We do not know the full impact but it will be in the region of an additional 100 FTE which will be recruited to over the next 12-18 months. At the time of this ITT publication, it is unknown whether there will be further deviation in these numbers post the 18 months.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72222300",
            "description": "Information technology services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 563110.1,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-08-07T11:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-11-02T00:00:00Z",
            "endDate": "2026-11-01T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D240",
            "name": "O F W A T",
            "identifier": {
                "legalName": "O F W A T",
                "scheme": "GB-GOR",
                "id": "D240"
            },
            "address": {
                "streetAddress": "Centre City Tower, 7 Hill Street",
                "locality": "Birmingham",
                "postalCode": "B5 4UA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Lena Cluxton",
                "email": "lena.cluxton@ofwat.gov.uk",
                "telephone": "0121 644 7534"
            },
            "details": {
                "url": "https://www.ofwat.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02682904",
            "name": "Jigsaw Systems Limited",
            "identifier": {
                "legalName": "Jigsaw Systems Limited",
                "scheme": "GB-COH",
                "id": "02682904"
            },
            "address": {
                "streetAddress": "T/A Jigsaw24, The Old Mill, 40 High Church Street New Basford Nottingham NG7 7JA"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D240",
        "name": "O F W A T"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-0760cbf5-6195-45a8-9c04-43ea0f38169a-1",
            "status": "active",
            "date": "2023-10-10T00:00:00+01:00",
            "datePublished": "2024-09-17T15:31:28+01:00",
            "value": {
                "amount": 563110.1,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02682904",
                    "name": "Jigsaw Systems Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-11-02T00:00:00Z",
                "endDate": "2026-11-01T23:59:59Z"
            },
            "description": "Awarded value excludes VAT. Publication details delayed due to extended leave followed by sickness.",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/ee999a67-e562-4671-b154-308c59812476",
                    "datePublished": "2024-09-17T15:31:28+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}