Award

SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service

HIGHWAYS AGENCY

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The recent procurement process titled "SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service," undertaken by the Highways Agency, has been completed. This contract, valued at £62,443.09, falls within the Civil Engineering Consultancy Services sector, specifically located in the West Midlands, United Kingdom. The procurement process initiated with a tender period ending on 18th July 2016, with the contract period running from 18th July 2016 to 17th July 2017. The buying organisation, Highways Agency, located at Lateral, 8 City Walk, Leeds, was the lead in this tender process.

This tender presents an opportunity for businesses specialising in customer service enhancement through innovative methodologies such as mystery shopping. Small and medium enterprises (SMEs) are particularly well-suited to compete for such contracts, given their agility and ability to tailor services to meet specific customer needs. Participating firms can leverage their expertise in civil engineering consultancy and customer service improvement to position themselves favourably in future procurement opportunities, contributing to their growth and market presence.

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Notice Information

Notice Title

SPaTS Framework Lot 1 - Using mystery shopping to improve our customer service

Notice Description

Using mystery shopping to improve our customer service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-079caeda-adca-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dad7b3d7-7c22-4e6a-8263-eafd22b0a2a8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311000 - Civil engineering consultancy services

Notice Value(s)

Tender Value
£62,443 Under £100K
Lots Value
Not specified
Awards Value
£62,443 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
18 Jul 2016Expired
Future Notice Date
Not specified
Award Date
17 Jul 20169 years ago
Contract Period
17 Jul 2016 - 17 Jul 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS11 9AT
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLG West Midlands (England)
Local Authority
Leeds
Electoral Ward
Beeston & Holbeck
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

WSP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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