Tender

Opportunity - TEN_592 - Procurement of a staff benefits platform (software) with the associated services including brokerage .

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 3 releases in its history.

Tender

03 Dec 2021 at 17:31

Tender Notice
Planning

02 Nov 2021 at 08:46

Planned Procurement Notice
Planning

12 Oct 2021 at 15:45

Planned Procurement Notice
Summary of the contracting process

The Financial Ombudsman Service is currently in the tender stage for the procurement of a staff benefits platform and associated brokerage services, with the tender titled "Opportunity - TEN_592". This open procedure is classified under the CPV code "18530000" for "Presents and rewards" and encompasses various service categories including software, financial, and insurance services. The tender period concludes on 24 January 2022, and the contract is expected to commence in July 2022, with a potential duration of four years plus two additional one-year extensions. The services will be implemented at their offices located in London and West Midlands, with contract values ranging from £850,000 to £1,250,000.

This procurement presents significant growth opportunities for businesses specialising in cloud-based benefit platforms, integration with HR systems, and educational services. Companies that provide related software, benefits administration, and insurance brokerage services would be well-positioned to compete for this contract. In particular, small and medium enterprises (SMEs) are encouraged to participate, as they may offer innovative solutions tailored to the Financial Ombudsman Service's specific needs. Engaging in this tender could enhance a business's portfolio and establish a long-term relationship with a prominent public service organisation.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Opportunity - TEN_592 - Procurement of a staff benefits platform (software) with the associated services including brokerage .

Notice Description

The Financial Ombudsman Service would like to post this open tender opportunity in order to source a supplier and award a contract for period of 4 years with an option to extend by 2 periods of 12 months each for the procurement of a staff benefits platform (software) with the associated services including brokerage . The high level requirements are as follows (Full specification can be found in the procurement documentation ref: ITT Volume 2 - Specification): - A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and all technical information can be found in the tender documentation. - Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system. - Brokering of current insured benefits - Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information. - Back office module to allow full and dynamic statistical reporting of benefits by Service personnel. - Ability to download benefit selection information to support payroll operations. - Supplier will be required to deliver a launch event(s) for the new platform. - Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual) - Telephone and email helpline for employees and administrators. Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022 and a Go Live date of 01st October 2022. Please logon to our e-procurement tool Jaggaer to access the procurement documentation in order to tender for this opportunity: https://procurement.financial-ombudsman.org.uk/web/login.html This tender reference number is TEN_592

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ccbeef8a-ae93-4c4d-8e3d-5548d2f20635
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

18 - Clothing, footwear, luggage articles and accessories

30 - Office and computing machinery, equipment and supplies except furniture and software packages

66 - Financial and insurance services

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

18530000 - Presents and rewards

30200000 - Computer equipment and supplies

66000000 - Financial and insurance services

66518100 - Insurance brokerage services

75310000 - Benefit services

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

85312310 - Guidance services

98300000 - Miscellaneous services

Notice Value(s)

Tender Value
£1,250,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Dec 20214 years ago
Submission Deadline
24 Jan 2022Expired
Future Notice Date
29 Nov 2021Expired
Award Date
Not specified
Contract Period
30 Jun 2022 - 30 Sep 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30-2021-12-03T17:31:42Z",
    "date": "2021-12-03T17:31:42Z",
    "ocid": "ocds-b5fd17-07c03fae-b040-47f6-b453-f6a74c78cf30",
    "language": "en",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "1",
                "documentType": "plannedProcurementNotice",
                "description": "Future opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/a3058458-506e-45ac-989e-eb3d33e5774d",
                "datePublished": "2021-10-12T16:45:17+01:00",
                "format": "text/html",
                "language": "en",
                "dateModified": "2021-11-02T08:46:09Z"
            }
        ]
    },
    "tender": {
        "id": "tender_137613/1020251",
        "title": "Opportunity - TEN_592 - Procurement of a staff benefits platform (software) with the associated services including brokerage .",
        "description": "The Financial Ombudsman Service would like to post this open tender opportunity in order to source a supplier and award a contract for period of 4 years with an option to extend by 2 periods of 12 months each for the procurement of a staff benefits platform (software) with the associated services including brokerage . The high level requirements are as follows (Full specification can be found in the procurement documentation ref: ITT Volume 2 - Specification): - A flexible benefits platform (cloud based) which allows the hosting of our core, flexible and voluntary benefits as listed in our package (the system must have the ability to interface / integrate with our HR and Finance system, Workday. The list of benefits and all technical information can be found in the tender documentation. - Total reward statements (either point in time or dynamic) allowing staff to see their total reward in a single statement. The statement should contain information taken from our new Workday system. - Brokering of current insured benefits - Provision of educational materials such as (but not limited to) financial education, lifestyle and pension information. - Back office module to allow full and dynamic statistical reporting of benefits by Service personnel. - Ability to download benefit selection information to support payroll operations. - Supplier will be required to deliver a launch event(s) for the new platform. - Full promotional plan (with support) for the benefits programme, including (but not limited to) benefit fairs (in real life and/or virtual) - Telephone and email helpline for employees and administrators. Our current contract expires in September 2022 so we are looking to have a new contract in place for implementation to commence in July 2022 and a Go Live date of 01st October 2022. Please logon to our e-procurement tool Jaggaer to access the procurement documentation in order to tender for this opportunity: https://procurement.financial-ombudsman.org.uk/web/login.html This tender reference number is TEN_592",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "18530000",
            "description": "Presents and rewards"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "30200000",
                "description": "Computer equipment and supplies"
            },
            {
                "scheme": "CPV",
                "id": "66000000",
                "description": "Financial and insurance services"
            },
            {
                "scheme": "CPV",
                "id": "66518100",
                "description": "Insurance brokerage services"
            },
            {
                "scheme": "CPV",
                "id": "75310000",
                "description": "Benefit services"
            },
            {
                "scheme": "CPV",
                "id": "79000000",
                "description": "Business services: law, marketing, consulting, recruitment, printing and security"
            },
            {
                "scheme": "CPV",
                "id": "85312310",
                "description": "Guidance services"
            },
            {
                "scheme": "CPV",
                "id": "98300000",
                "description": "Miscellaneous services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 850000,
            "currency": "GBP"
        },
        "value": {
            "amount": 1250000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Open procedure (above threshold)",
        "communication": {
            "futureNoticeDate": "2021-11-29T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2022-07-01T00:00:00+01:00",
            "endDate": "2026-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "datePublished": "2021-12-03T17:31:42Z",
        "procurementMethod": "open",
        "tenderPeriod": {
            "endDate": "2022-01-24T11:00:00Z"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/ccbeef8a-ae93-4c4d-8e3d-5548d2f20635",
                "datePublished": "2021-12-03T17:31:42Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "description": "Please register on the below link",
                "url": "https://procurement.financial-ombudsman.org.uk"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-112787",
            "name": "Financial Ombudsman Service",
            "identifier": {
                "legalName": "Financial Ombudsman Service"
            },
            "address": {
                "streetAddress": "Exchange Tower",
                "locality": "London",
                "postalCode": "E14 9SR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Sheree Jones",
                "email": "procurement.enquiries@financial-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-112787",
        "name": "Financial Ombudsman Service"
    }
}