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Supply of Online Survey Platform

ICS on behalf of DSIT and DESNZ

This public procurement record has 2 releases in its history.

AwardUpdate

16 Sep 2026 at 13:24

Award Notice
Award

01 Oct 2025 at 09:16

Award Notice
Summary of the contracting process

ICS, acting for the Department for Science, Innovation and Technology and the Department for Energy Security and Net Zero, procured an online survey platform. The requirement is for software and information systems supporting the departments’ online survey activity. The appointed supplier provides the platform as a call-off service rather than delivering bespoke works or physical goods. The buyer is based in Swindon, and the delivery coverage is broad: the United Kingdom, Europe, the Isle of Man, the Channel Islands, British Overseas Territories and the rest of the world. This is therefore relevant to software providers with an established online survey product, particularly platforms able to support users and survey activity across multiple territories. The procurement is classified as goods, although the commercial opportunity is centred on supplying hosted or otherwise accessible survey software.

This procurement has been awarded and is complete. It used a selective call-off from the G-Cloud 14 framework, with the award made to SMARTSURVEY LTD on 1 September 2025. The original tender value was £24,000 including the stated currency of GBP. Two contract variations increased the value by £15,165 and £29,000, producing an awarded contract value of £68,165 excluding VAT. The contract period began on 15 September 2025 and the awarded period runs to 14 September 2027. The earlier tender period ended on 1 September 2025. The award is active. The opportunity was identified as suitable for small and medium-sized enterprises, and the selected supplier is recorded as an SME. The procurement method was a framework call-off rather than an open competition.

For suppliers that did not win this procurement, the award demonstrates established demand from the two departments for a dedicated online survey platform delivered through the G-Cloud route. A credible future competitor would need a mature survey product that can support government users, operate reliably across the United Kingdom and wider international locations, and handle the practical requirements of an organisational platform rather than a one-off research exercise. The successful supplier’s SME status also indicates that scale alone was not the defining commercial barrier. Relevant businesses should be able to evidence a deployable software service, dependable support and capacity to serve more than one department under a public-sector framework call-off. Experience supplying central government or comparable regulated organisations, together with framework eligibility and robust information-security arrangements, would strengthen a future offer.

How relevant is this notice?

Notice Information

Notice Title

Supply of Online Survey Platform

Notice Description

***Please note this is an award notice, not a call for competition*** Department for Science, Innovation and Technology had a requirement for the provision of an Online Survey Platform. This Call Off contract has been sourced via the G-Cloud 14 framework. ***Please note this is an award notice, not a call for competition*** Variation 001 has been carried out in accordance with the Call-Off Contract to increase the total value by PS15,165.00 excluding VAT. The new total Contract value will be PS39,165.00 excluding VAT. ***Please note this is an award notice, not a call for competition*** Variation 002 has been carried out in accordance with the Call-Off Contract to increase the total value by PS29,000.00 excluding VAT. The new total Contract value will be PS68,165.00 excluding VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a647a92-c49a-4fd2-9cd3-86bf3d59ae1f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/534acd48-2e03-45c5-a466-4f7ae736ac72
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£24,000 Under £100K
Lots Value
Not specified
Awards Value
£68,165 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20251 years ago
Contract Period
15 Sep 2025 - 14 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ICS on behalf of DSIT and DESNZ
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

SMARTSURVEY LTD

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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