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Implementation Advisory and Support Services

UK Shared Business Services Limited

This public procurement record has 2 releases in its history.

AwardUpdate

18 Aug 2026 at 09:40

Award Notice
Award

17 Dec 2024 at 11:27

Award Notice
Summary of the contracting process

UK Shared Business Services Ltd procured implementation advisory and support services for software packages and information systems. The requirement covers advice and support connected with implementing software and information systems, under the title “Implementation Advisory and Support Services”. The buying organisation is UK Shared Business Services Ltd, based at Polaris House in Swindon, England. The procurement is categorised as goods, although the requirement itself is service-led and concerns implementation support. Delivery is associated with Swindon, England. The opportunity was suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The selected supplier was Sera Neon Ltd, a London-based small business, indicating that the requirement can be delivered by a specialist smaller provider in the software implementation advisory market.

This procurement has been awarded and the tender is complete. UK Shared Business Services Ltd selected Sera Neon Ltd on 16 December 2024. The awarded contract value is £769,958.85 excluding VAT, following a variation that added £69,958.85 to the original £700,000 estimate. The contract runs from 16 December 2024 to 5 December 2026. Tender submissions closed on 15 December 2024. The contract was awarded through a selective call-off from the G Cloud 14 framework, using Lot 2, following a longlist and shortlist exercise. It was therefore not an open standalone competition. The procurement was classified under CPV 48000000 for software packages and information systems.

For suppliers that did not win this award, the procurement demonstrates established demand from UK Shared Business Services Ltd for substantial implementation advisory and support relating to software and information systems. A credible competitor for a future requirement would need demonstrable capability in advising on software implementation, supporting delivery and resolving the practical issues that arise around information systems. Experience of working through the G Cloud framework route, particularly the relevant Lot 2 arrangements, would be important because this buyer used a framework call-off rather than a standalone open tender. The award also shows that the requirement is accessible to smaller specialist businesses and voluntary, community or social enterprises, provided they can evidence suitable technical expertise, delivery capacity and relevant implementation experience.

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Notice Information

Notice Title

Implementation Advisory and Support Services

Notice Description

***Please note this is an award notice, not a call for competition*** UK Shared Business Services Ltd had a requirement for a Implementation Advisory and Support Services. This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 framework Lot 2. Contract Variation 001 increases the value of the contract by additional PS69,958.85 excluding VAT, resulting in a revised total Call-Off Contract value of PS769,958.85 excluding VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0a6aee66-9f95-47bc-9bb3-5a7161e9f436
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/700c0984-76f8-45f4-8525-240734465316
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
Not specified
Awards Value
£769,958 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
15 Dec 2024Expired
Future Notice Date
Not specified
Award Date
16 Dec 20241 years ago
Contract Period
16 Dec 2024 - 5 Dec 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK Shared Business Services Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FL
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

SERA NEON LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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