Award

Generic Notification Service (GNS) messages for RTI Late Filing penalties

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

13 Dec 2016 at 13:55

Award Notice
Award

13 Dec 2016 at 12:10

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, which is based at 100 Parliament Street, London. The tender titled "Generic Notification Service (GNS) messages for RTI Late Filing penalties" falls under the research and development services category (CPV: 73000000) and is intended to understand customer responses to digital messaging related to tax obligations. The tender was awarded to Ipsos Mori on 12th October 2016, with an award value of £46,470. The contract commenced on 24th November 2016 and concludes on 31st July 2017, indicating a significant period for the execution of the project despite its completion status.

This tender presents opportunities for businesses that specialise in market research and consultancy, particularly small and medium-sized enterprises (SMEs) that can offer qualitative insights. The focus on customer awareness and understanding of GNS messaging makes this an attractive avenue for firms involved in customer experience research and digital communication strategies. Companies that can showcase their expertise in delivering clear and effective messaging in a public service context may find this procurement process particularly advantageous for growth.

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Notice Information

Notice Title

Generic Notification Service (GNS) messages for RTI Late Filing penalties

Notice Description

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will look to understand customer responses to GNS messaging. GNS messages are digital messages triggered at certain points in a tax month when a customer has not met their obligations in relation to RTI. This research will look to explore whether GNS messages are easily accessible, clear, and enable customers to meet their obligations. Specifically it will explore: * Customer awareness and understanding of GNS messages; * How useful customers find the GNS messages; and * How customers respond to the GNS messages.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0bcb7c3b-e984-4269-9f00-bbb2576dec5e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/67da31ff-dc7c-4832-9536-e40afb0d9a53
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£46,470 Under £100K
Lots Value
Not specified
Awards Value
£46,470 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Dec 20169 years ago
Submission Deadline
12 Oct 2016Expired
Future Notice Date
Not specified
Award Date
11 Oct 20169 years ago
Contract Period
24 Nov 2016 - 31 Mar 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Olayinka Ege
Contact Email
olayinka.ege@hmrc.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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