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GOV.UK Panel - User Research Panel

Department for Science, Innovation & Technology

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 13:27

Award Notice
Summary of the contracting process

The Department for Science, Innovation and Technology (DSIT) procured a cloud-based software platform for GOV.UK user research and engagement activities. The service supports the operation and administration of the GOV.UK User Research Panel, including participant management, survey functionality and communications. This is a software and information-systems service, classified under CPV 48000000. Delivery covers the United Kingdom and can also involve Europe, the Channel Islands, the Isle of Man, British Overseas Territories and the rest of the world. The requirement is categorised as a service and was identified as suitable for small and medium-sized enterprises. It is relevant to suppliers providing hosted platforms for research-panel administration, participant engagement, surveys and related communications.

The procurement has been awarded and the tender is complete. DSIT used a selective call-off from a framework agreement, with tenders closing on 21 April 2026 at 5pm. The contract was awarded on 22 April 2026 to Capricorn Ventis Limited (Capventis), an SME. The awarded value is £206,000. The contract period runs from 30 May 2026 to 29 May 2028. The requirement was evaluated through the framework call-off process. There was one award, valued at £206,000, and it is active. The procurement therefore records a completed route to market for a defined cloud software service supporting GOV.UK’s user research panel, rather than an unawarded or cancelled requirement.

For suppliers that did not win this award, the procurement demonstrates a defined requirement from DSIT for a hosted platform combining research-panel administration, participant management, surveys and communications. Businesses best placed for a future requirement of this type would be small or medium-sized cloud-software providers able to deliver these functions as one managed service across a geographically broad user base. Relevant capability includes operating secure, dependable online platforms, maintaining participant records and engagement workflows, supporting survey activity, and managing communications with research participants. Experience of supplying public-sector or large-scale user-research programmes would help demonstrate credibility, alongside the ability to support the full panel operation rather than a single isolated function.

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Notice Information

Notice Title

GOV.UK Panel - User Research Panel

Notice Description

Provision of a cloud-based software platform to support GOV.UK user research and engagement activities, including participant management, survey functionality and communications. The service enables the operation and administration of the GOV.UK User Research Panel.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0c1b97f7-ab5c-4df6-9d3d-424dbb326393
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5d696fae-2b59-4ef4-a884-23c38e718083
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£206,000 £100K-£500K
Lots Value
Not specified
Awards Value
£206,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Apr 20265 months ago
Contract Period
30 May 2026 - 29 May 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Science, Innovation & Technology
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CAPRICORN VENTIS LIMITED (CAPVENTIS)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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