Planning

Market Engagement Notice - HMPPS Prisoner Family Helpline.

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Planning

18 Feb 2025 at 13:39

Market Engagement Notice
Summary of the contracting process

The Ministry of Justice (MoJ) is conducting a market engagement process for the HMPPS Prisoner Family Helpline. This project falls under the prison services category (CPV code 75231230) and is currently in the planning stage. A virtual market engagement event will be held on 6th March 2025 at 2pm via Microsoft Teams, aiming to discuss the contract's requirements. Interested parties should email MoJCommercialReset@justice.gov.uk to register for the event. The engagement end date is set for 3rd March 2025. The helpline aims to provide practical and emotional support to prisoners' families and significant others, with its services extending to various regions, including the UK, Channel Islands, and British Overseas Territories.

This tender represents a significant opportunity for businesses, particularly SMEs and VCSEs, to contribute to the improvement of the Criminal Justice System by supporting offenders' families. Companies specializing in helpline services, family support, and information dissemination are well-suited to compete for this contract. By operating and enhancing the helpline and associated website, businesses can expand their service offerings and establish a stronger foothold in the public sector, helping to make substantial societal impacts through their expertise.

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Notice Information

Notice Title

Market Engagement Notice - HMPPS Prisoner Family Helpline.

Notice Description

The Ministry of Justice (MoJ) will be holding a virtual market engagement event via Microsoft Teams on the 6th March 2025 at 2pm for the HMPPS Prisoner Family Helpline contract. HMPPS Prisoner's Family Helpline provides advice information on all aspects of the Criminal Justice System from what happens on arrest, visiting a prison, to preparing for release. In addition to practical support, the helpline is there to offer emotional support to help support family's emotional resilience and often advocate on behalf of the prisoner's families and significant others. Chatt bott can be used to support individuals with low level queries. HMPPS recognises the significant role that families can play in supporting an offender and wish to improve these outcomes by supporting families and significant others where possible. The helpline is one of these ways. The Prisoner's Family Helpline should provide, but not be limited to: - Practical information and guidance on all aspects of the Criminal Justice System, including arrest, detention and trial at court; - How to organise and cope with a prison visit; - Information on how a prison works; - Information on benefits and financial help, etc.; - Emotional support to help support family's emotional resilience; - How to cope with stress; - How to cope with disruption to life; - Help with parenting and relationship issues; - How to cope with imprisonment; - Good quality information to interested parties, engaging with the other service providers and working with families and significant others of prisoners; The provider will operate a website, with the overall intellectual rights owned by HMPPS. - The website should include: - Links to related organisations. - Links to downloadable information covering a comprehensive range of offender related issues. - An email address for users to contact outside of the helpline opening hours The Ministry of Justice (MOJ) will be holding a virtual market engagement event on 6th March 2025 at 2pm via Microsoft Teams, to register for this event please email MoJCommercialReset@justice.gov.uk Additional information: The Ministry of Justice (MOJ) will be holding a virtual market engagement event on 6th March 2025 at 2pm via Microsoft Teams, to register for this event please email MoJCommercialReset@justice.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-0ca6a41a-3240-4cc7-adcc-ddf0eef6e3a5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b8b9ad8b-35d8-4699-abea-aa0983e7da44
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75231230 - Prison services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Feb 20251 years ago
Submission Deadline
Not specified
Future Notice Date
3 Mar 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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