Crowd Management Services
Description: The Supplier will assist in the planning, management and development of all crowd management responsibilities that are undertaken across the entire railway network as well as customer service. This can range from large scale major events to any miscellaneous activities that require a crowd management or customer service presence (e.g major disruptive engineering work, passenger assist, support during lift outages, disruption of any type).
Summary: Transport for Wales Rail Limited, a utility buyer operating under Welsh devolved regulations, is planning a procurement titled "Crowd Management Services" aimed at enhancing crowd management and customer service across its railway network. The procurement process is currently in the planning stage, with a future notice date set for 31 July 2026, indicating a forthcoming opportunity. This procurement falls under the services category and will cover areas such as security services, public security, janitorial services, event management, and non-scheduled passenger transport. The contract period is planned from 31 January 2027 to 31 January 2031, with a project budget grossing £4.8 million. The entire procurement is anticipated to benefit from an engagement at locations within the UK, particularly the region of Pontypridd, Wales.