Award

Mystery Shopper

HS2

This public procurement record has 1 release in its history.

Award

26 Jan 2023 at 13:06

Summary of the contracting process

The procurement process for the "Mystery Shopper" contract was initiated by HS2, a buyer based in Birmingham, England. The contract falls under the Research consultancy services category and was awarded under the Crown Commercial Services Research and Insights Dynamic Purchasing System. The total contract value is £39,440 GBP with a contract period starting on January 24, 2023, and ending on January 23, 2025. The tender period ended on September 5, 2022.

This tender presents an opportunity for businesses specializing in research consultancy services to engage in mystery shopping activities for community engagement. With a focus on improving engagement interactions, businesses, especially SMEs, can leverage their expertise to enhance public interactions. The selective procurement method and the contract period provide a suitable framework for businesses keen on growth through public procurement contracts to participate and contribute to community engagement improvement initiatives.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Mystery Shopper

Notice Description

Contract Award Notice for the provision of a Mystery Shopping service, which provides mystery shopping of community engagement activities delivered by both HS2 Ltd and its Contractors. The service will provide assessment of the delivery of community engagement activities and interactions of HS2 Ltd and contractor staff with members of the public, and will provide analysis to help improve engagement. This contract was awarded under Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (RM6126).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-10df6129-9524-4728-9033-84a663279a61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/13ad4909-8246-4ac7-8c4f-9d1586776997
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73210000 - Research consultancy services

Notice Value(s)

Tender Value
£39,440 Under £100K
Lots Value
Not specified
Awards Value
£39,440 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20233 years ago
Submission Deadline
5 Sep 2022Expired
Future Notice Date
Not specified
Award Date
16 Dec 20223 years ago
Contract Period
24 Jan 2023 - 23 Jan 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HS2
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B4 6GA
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
Not specified

Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

E.S.A (MARKET RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-10df6129-9524-4728-9033-84a663279a61-2023-01-26T13:06:21Z",
    "date": "2023-01-26T13:06:21Z",
    "ocid": "ocds-b5fd17-10df6129-9524-4728-9033-84a663279a61",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_302437/1172062",
        "title": "Mystery Shopper",
        "description": "Contract Award Notice for the provision of a Mystery Shopping service, which provides mystery shopping of community engagement activities delivered by both HS2 Ltd and its Contractors. The service will provide assessment of the delivery of community engagement activities and interactions of HS2 Ltd and contractor staff with members of the public, and will provide analysis to help improve engagement. This contract was awarded under Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (RM6126).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73210000",
            "description": "Research consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 39440,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a dynamic purchasing system",
        "tenderPeriod": {
            "endDate": "2022-09-05T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-01-24T00:00:00Z",
            "endDate": "2025-01-23T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-95237",
            "name": "HS2",
            "identifier": {
                "legalName": "HS2"
            },
            "address": {
                "streetAddress": "Two Snowhill, Snow Hill Queensway",
                "locality": "Birmingham",
                "postalCode": "B4 6GA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Siobhan McDonald",
                "email": "siobhan.mcdonald@hs2.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-233830",
            "name": "E.S.A (Market Research) Limited",
            "identifier": {
                "legalName": "E.S.A (Market Research) Limited"
            },
            "address": {
                "streetAddress": "12-20 Baron Street, London, England, B1 9LL"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-95237",
        "name": "HS2"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-10df6129-9524-4728-9033-84a663279a61-1",
            "status": "active",
            "date": "2022-12-16T00:00:00Z",
            "datePublished": "2023-01-26T13:06:21Z",
            "value": {
                "amount": 39440,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-233830",
                    "name": "E.S.A (Market Research) Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-01-24T00:00:00Z",
                "endDate": "2025-01-23T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/13ad4909-8246-4ac7-8c4f-9d1586776997",
                    "datePublished": "2023-01-26T13:06:21Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}