Award

HMPO Customer Service Excellence Accreditation

HOME OFFICE

This public procurement record has 2 releases in its history.

TenderCancellation

25 Mar 2021 at 10:31

Tender Notice
Award

18 Mar 2019 at 09:07

Award Notice
Summary of the contracting process

The procurement process for the "HMPO Customer Service Excellence Accreditation" was conducted by the Home Office, focusing on research services with a value of £75,000. The tender was published on 25 March 2021 but has since been cancelled. It was intended for delivery in the UK and various overseas territories, with a procurement method classified as selective, involving a call-off from a framework agreement. The initial tender period had an end date of 7 September 2016 with a contract period that ran from 7 September 2016 to 6 September 2019.

This tender presents an opportunity for businesses specialising in research services and customer service accreditation to grow and enhance their portfolios. Companies that offer consultancy in client service improvements, quality assurance and accreditation services, particularly those with a history of working with governmental bodies, would be well-positioned to compete in future opportunities similar to this. Engaging with the Home Office can lead to long-term partnerships and the potential for further contracts within the public sector.

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Notice Information

Notice Title

HMPO Customer Service Excellence Accreditation

Notice Description

Customer Service Excellence Accreditation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1148ff0f-5dbf-44bf-a56e-fd1cd734e437
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4ee1f81b-1a1d-4c3f-89b2-75880e81e5c3
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£75,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Mar 20214 years ago
Submission Deadline
6 Sep 2016Expired
Future Notice Date
Not specified
Award Date
6 Sep 20169 years ago
Contract Period
6 Sep 2016 - 6 Sep 2019 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Simon Moulton
Contact Email
simon.moulton@hmpo.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CENTRE FOR ASSESSMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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