Award

Service Modernisation Programme

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

24 Nov 2023 at 14:40

Award Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) has awarded a contract for the "Service Modernisation Programme" to IFF Research Ltd. The contract involves a large-scale two-wave customer survey to monitor changes in customer experience related to the implementation of DWP's Service Modernisation Programme. The total contract value is £720,494.1 GBP. The procurement method used was selective, involving a call-off from a framework agreement. The contract period runs from November 3, 2023, to November 2, 2025, with the tender period ending on September 21, 2023.

This tender for the Service Modernisation Programme offers business growth opportunities for companies specializing in research and development services and related consultancy services. Small and medium-sized enterprises (SMEs) may find this tender particularly suitable, given the indication of SME suitability. Businesses located in countries like the United Kingdom, European Union, and other territories specified may consider participating in this procurement process to expand their operations and expertise in customer survey research projects.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Service Modernisation Programme

Notice Description

The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e19c6243-721d-44b3-b3d4-10ea6dfa2e35
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£720,494 £500K-£1M
Lots Value
Not specified
Awards Value
£720,494 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Nov 20232 years ago
Submission Deadline
21 Sep 2023Expired
Future Notice Date
Not specified
Award Date
31 Oct 20232 years ago
Contract Period
3 Nov 2023 - 2 Nov 2025 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61-2023-11-24T14:40:51Z",
    "date": "2023-11-24T14:40:51Z",
    "ocid": "ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_377002/1277324",
        "title": "Service Modernisation Programme",
        "description": "The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 720494.1,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2023-09-21T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-11-03T00:00:00Z",
            "endDate": "2025-11-02T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-55220",
            "name": "Department for Work and Pensions",
            "identifier": {
                "legalName": "Department for Work and Pensions"
            },
            "address": {
                "streetAddress": "Caxton House, Tothill Street",
                "locality": "London",
                "postalCode": "SW1H 9NA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Department for Work & Pensions",
                "email": "freedom-of-information-requests@dwp.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-265511",
            "name": "IFF Research Ltd",
            "identifier": {
                "legalName": "IFF Research Ltd"
            },
            "address": {
                "streetAddress": "St Magnus House, 3 Lower Thames Street London, EC3R 6HD"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-55220",
        "name": "Department for Work and Pensions"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-11999765-d511-4430-a45c-6973129dec61-1",
            "status": "active",
            "date": "2023-10-31T00:00:00Z",
            "datePublished": "2023-11-24T14:40:51Z",
            "value": {
                "amount": 720494.1,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-265511",
                    "name": "IFF Research Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-11-03T00:00:00Z",
                "endDate": "2025-11-02T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e19c6243-721d-44b3-b3d4-10ea6dfa2e35",
                    "datePublished": "2023-11-24T14:40:51Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/dd1ceaa0-e6bd-43ee-86ba-fddbbe158aad",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "description": "Restriction on email files in Jaggaer",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2ac4d93-c6ff-48ae-b7c8-73bb10654739",
                    "format": "application/pdf"
                },
                {
                    "id": "4",
                    "description": "Sources of Jaggaer guidance",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5d64fd98-ea29-43ee-9b6a-c66b3cca7537",
                    "format": "application/pdf"
                },
                {
                    "id": "5",
                    "description": "Contract Management Framework - Best Practice Activities",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/566e0b08-8036-4a24-9bb7-1ea72ed68d9b",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}