Tender

RMBC - LA - Customer Relationship Management System and Content Management System

SE SHARED SERVICES

This public procurement record has 1 release in its history.

Tender

05 Jun 2020 at 07:23

Tender Notice
Summary of the contracting process

The SE Shared Services authority is currently managing a tender for the "RMBC - LA - Customer Relationship Management System and Content Management System", aimed at providing an integrated solution that enhances digital self-service and customer interactions. This procurement falls under the IT services category, specifically software development and consulting, and is taking place in the South East region of the United Kingdom. The tender period is set to conclude on 7th July 2020, with an estimated contract value of £850,000 and a minimum contract value of £700,000, covering a period starting from 28th September 2020 through to 27th September 2027. The procurement method is an open procedure, allowing a wide range of bidders to participate.

This tender offers significant opportunities for businesses specialising in IT services, particularly those that provide software development, web page editing services, and content management solutions. Companies that can effectively demonstrate their ability to deliver customer relationship management systems are likely to excel in this procurement process. Small and medium enterprises (SMEs) are encouraged to apply, given the inclusive nature of the tendering process. By delivering innovative solutions that enhance customer engagement, participating businesses could contribute to the digital transformation of public services and positioning themselves favourably for future contracts.

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Notice Information

Notice Title

RMBC - LA - Customer Relationship Management System and Content Management System

Notice Description

The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them. Additional information: This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal. https://www.sesharedservices.org.uk/esourcing/opportunities The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically. In order to bid for this opportunity you will need to register your company on the SE Shared Services portal. Is a Recurrent Procurement Type? : Yes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1331b35e-0e19-49f4-ad7a-6d0951637dc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d2bb4935-9d77-4a6d-be8c-ceb8bcaf5bf1
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72210000 - Programming services of packaged software products

72211000 - Programming services of systems and user software

72212000 - Programming services of application software

72212200 - Networking, Internet and intranet software development services

72212220 - Internet and intranet software development services

72212224 - Web page editing software development services

72212325 - Form making software development services

72212333 - Contact management software development services

72212400 - Business transaction and personal business software development services

72212422 - Software development services suites

72212445 - Customer Relation Management software development services

72212517 - IT software development services

72212783 - Content management software development services

72263000 - Software implementation services

72266000 - Software consultancy services

72413000 - World wide web (www) site design services

72415000 - World wide web (www) site operation host services

72421000 - Internet or intranet client application development services

Notice Value(s)

Tender Value
£850,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20205 years ago
Submission Deadline
7 Jul 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Sep 2020 - 27 Sep 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE SHARED SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SURREY
Postcode
KT15 2AH
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLJ South East (England)
Local Authority
Runnymede
Electoral Ward
Addlestone South
Westminster Constituency
Runnymede and Weybridge

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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