Award

Insolvency Project

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

18 Oct 2017 at 12:09

Award Notice
Summary of the contracting process

The HM Revenue & Customs has recently completed a procurement process for the "Insolvency Project", which falls under the category of research and development services. This project involves a comprehensive assessment of the new customer service approach adopted for clients in debt to HMRC. The tender period concluded on 6th June 2017, with the contract awarded on the same date, and the contract execution running from 14th September 2017 until 20th December 2017. The total value of the awarded contract is £21,327.

This procurement offers significant opportunities for businesses, particularly those specialising in market research and customer service improvement. Companies that can provide analytical insights and have experience with government contracts would be well-suited to compete in future tenders of a similar nature. Small and medium enterprises (SMEs) may find opportunities to collaborate or supply services that align with HMRC's ongoing commitment to enhancing customer experiences.

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Notice Information

Notice Title

Insolvency Project

Notice Description

Assignment under the Market Research Framework MR130001. HMRC is committed to improving the service it offers to customers, and has recently adopted a new customer service approach for customers who have been in debt to HMRC. This research, with customers who have experienced the new approach, will provide evidence on customers' views and experiences of the new approach and will help us to identify any areas for improvement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6d197d4-d256-44b1-bd0f-c8b4d174c798
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other - N/A
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£27,875 Under £100K
Lots Value
Not specified
Awards Value
£21,327 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Oct 20178 years ago
Submission Deadline
6 Jun 2017Expired
Future Notice Date
Not specified
Award Date
5 Jun 20178 years ago
Contract Period
13 Sep 2017 - 20 Dec 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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