Award

Customer views on guaranteed standard scheme (GSS)

O F W A T

This public procurement record has 1 release in its history.

Award

29 Oct 2024 at 12:55

Award Notice
Summary of the contracting process

The procurement process, managed by Ofwat, focuses on understanding customer views concerning the Guaranteed Standards Scheme (GSS) in the water and wastewater sectors. The contracting authority for this project is the Department for Environment, Food and Rural Affairs (Defra). The tender, titled "Customer views on guaranteed standard scheme (GSS)", falls under the industry category of 'Customer satisfaction survey' and involves activities to be conducted in England and Wales. The procurement stage is the Award stage, and key dates include the end of the tender period on 15 August 2024, with the contract starting on 16 August 2024 and concluding on 31 October 2024. The procurement method is direct, specifically a single tender action below the threshold, and the total contract value is 36,550 GBP.

This tender offers significant opportunities for Small and Medium-sized Enterprises (SMEs) specialising in market research and customer satisfaction studies. Businesses with experience in customer feedback, particularly within the utilities sector, would be well-suited to compete, as the project aims to gather and analyse views that will inform regulatory responses and recommendations. The involvement in this research by Thinks Insight & Strategy, an SME based in Looe, highlights potential business growth by participating in government consultation projects through direct procurement methods. SMEs looking to expand in the public sector market would find such opportunities beneficial for establishing themselves as key players in delivering valuable insights.

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Notice Information

Notice Title

Customer views on guaranteed standard scheme (GSS)

Notice Description

Over the coming months, the Department for Environment, Food and Rural Affairs (Defra) will be launching a consultation on payments made under the Guaranteed Standards Scheme (GSS). Water and wastewater customers are entitled to guaranteed minimum standards of services from their water or sewerage company. When companies fail to meet these standards, they are required to make a payment to affected customers, as specified by the GSS This research will need to be completed by early October 2024, in order to inform Ofwat's response to and recommendations for, Defra's consultation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-13a65a91-580a-4580-b7ba-29790bcb8315
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3693f560-865c-4aa5-92a2-c8184d2dc82a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£36,550 Under £100K
Lots Value
Not specified
Awards Value
£36,550 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20241 years ago
Submission Deadline
15 Aug 2024Expired
Future Notice Date
Not specified
Award Date
9 Aug 20241 years ago
Contract Period
15 Aug 2024 - 31 Oct 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
O F W A T
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

THINKS INSIGHT & STRATEGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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