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Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Epping Forest District Council

This public procurement record has 1 release in its history.

Award

30 Jul 2026 at 10:38

Award Notice
Summary of the contracting process

Epping Forest District Council procured cloud-based forms software and related digital services for communications, citizen engagement, digital services and service delivery. The requirement is categorised as form-making software services, covering a platform that enables the council to create and manage online forms and support digital interactions with residents and service users. Delivery is for the council’s operations in the Epping Forest area of England. The procurement was intended for public-sector service delivery rather than general office software, so relevant suppliers are those providing configurable cloud platforms for online forms, customer journeys, communications and access to council services. The council is the buying organisation and the selected provider was Granicus-Firmstep Limited.

The procurement has been completed and the contract was awarded to Granicus-Firmstep Limited on 10 March 2025. The award value is £88,064 including the stated currency of GBP, with a contract period from 31 March 2025 to 30 March 2026. The tender submission deadline was 3 February 2025 at 12:00 UTC. The council used a selective procedure through a call-off from the GCA G Cloud 14 framework, RM1557.14, under the Public Contracts Regulations 2015. The contract was evaluated and awarded as a single requirement rather than separate lots. The opportunity was identified as suitable for small and medium-sized enterprises, and the award description confirms that it was a framework call-off for the Granicus cloud platform and associated digital service capabilities.

For suppliers tracking this buyer’s future demand, the award indicates a requirement for a mature cloud platform supporting online forms, communications, citizen engagement and digital service delivery. A credible competitor would need to show that its platform can be configured for multiple council services, provide reliable resident-facing digital journeys and support integration into existing public-sector processes. Relevant experience would include delivering comparable solutions for local authorities, managing service-user data securely and supporting implementation, administration and ongoing operational use. Suppliers should be able to demonstrate sufficient delivery capacity for a council-wide service, alongside practical understanding of accessibility, usability and the needs of residents interacting with public services online.

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Notice Information

Notice Title

Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Notice Description

Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-13cc85c2-57b5-427f-8738-f536eeba4ce1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f94217ad-b301-4cef-a151-d3b30b9ac6b4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48325000 - Form-making software package

Notice Value(s)

Tender Value
£88,064 Under £100K
Lots Value
Not specified
Awards Value
£88,064 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Mar 20251 years ago
Contract Period
31 Mar 2025 - 30 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Epping Forest District Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPPING
Postcode
CM16 4BZ
Postcode Area
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH35 West Essex
Delivery Location
Not specified
Local Authority
Epping Forest
Electoral Ward
Epping West & Rural
Westminster Constituency
Epping Forest

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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