Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Claims Management Market Study: Consumer Research

Financial Conduct Authority

This public procurement record has 1 release in its history.

Award

17 Sep 2026 at 15:49

Award Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) commissioned consumer market research for its Claims Management Market Study. The work examines consumers’ experiences across assisted and unassisted claims journeys, including the role played by claims management service providers. It is a market research services requirement, classified under CPV 79310000, and falls within the services category. Delivery is based in London, at or associated with the FCA’s office in Endeavour Square, E20 1JN. The requirement would suit research agencies able to investigate consumer experiences, understand claims journeys and produce evidence relevant to the claims management market. The research concerns both consumers who use claims management services and those who pursue claims without assistance.

This procurement is complete and has been awarded following a selective call-off from a framework agreement. Responses were due by 22 July 2026 at 12:00. The FCA awarded the contract to Irrational Agency Limited on 4 August 2026. The awarded value is £209,616. The contract runs from 10 August 2026 to 15 December 2026. The stated estimated range was £174,680 to £209,616. The opportunity was not identified as suitable for small or medium-sized enterprises or voluntary, community and social enterprises. The award is active, and the procurement concerns one consumer research requirement rather than separate lots or multiple awards.

For a future requirement of this kind, credible suppliers would need strong consumer research capability focused on financial services, claims experiences and the behaviour of people navigating assisted and unassisted journeys. Relevant strengths include designing robust qualitative and quantitative research, recruiting and engaging consumers with varied claims experiences, examining the influence of claims management providers, and turning findings into clear evidence for a regulatory market study. Suppliers should be able to manage a focused public-sector research commission, work with a regulator’s information needs and deliver reliable analysis within a defined project scope. The awarded supplier’s selection demonstrates demand for specialist research expertise rather than general communications or claims-handling services, with particular relevance for agencies experienced in regulated consumer markets.

How relevant is this notice?

Notice Information

Notice Title

Claims Management Market Study: Consumer Research

Notice Description

Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-148584e0-0cfa-46f9-a043-73282b4ff51b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d543ce9c-f036-4287-8d3b-001093d2fe84
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£209,616 £100K-£500K
Lots Value
Not specified
Awards Value
£209,616 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
4 Aug 20262 months ago
Contract Period
10 Aug 2026 - 15 Dec 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Irrational Agency Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...