Tender

Bespoke Customer Service Training

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

16 Jan 2024 at 12:18

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has issued a tender for a project titled "Bespoke Customer Service Training" aimed at delivering a tailored training programme for front-line service officers in Sandwell. The training involves face-to-face sessions at Sandwell Council sites and potential conversion to eLearning courses. The estimated budget for this one-year contract starting in April 2024 is £90,000. The procurement method is an Open procedure below threshold with the tender period ending on 16th February 2024. Businesses in the development consultancy and business management consultancy services sectors are suitable for this opportunity.

This tender by the Sandwell Metropolitan Borough Council presents a growth opportunity for businesses specialising in development consultancy services and business and management consultancy services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate in this tender. The contract offers a chance for selected businesses to provide training services to the council, potentially leading to further business collaborations and growth opportunities within the public sector.

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Notice Information

Notice Title

Bespoke Customer Service Training

Notice Description

The council is looking to deliver a bespoke customer service programme specifically targeted for officers who deliver a front-line service either face to face or over the phone to a diverse range of citizens in Sandwell. The training package needs to deliver face to face sessions in small groups as well as the option to develop a training design that can be converted by Sandwell's inhouse Learning & Development team to an eLearning course for all Sandwell Council employees. The face to face sessions will need to be delivered at one of the Sandwell Council sites. The estimated budget available for the delivery of this training is PS90,000 and the contract period will be for 1 year, commencing April 2024. This information is intended to assist with the preparation of your bid. The Council does not bind itself to this or any other figure and is not a guarantee of business which may be generated from this contract. Additional information: This is an Invitation to Quote with information, instructions and guidance provided in this document, following consideration of which the Quotation submission should be completed and returned by all suppliers who wish to quote for the requirement described in the following pages. Delivery Notes Delivery via face to face session at Sandwell venues. Funding Type (WEFO or EU) : EU Funding Description Via LGA grant monies Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-154356de-c016-4436-84c3-b4871058d520
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c6333f04-7189-4422-9a28-db28b2c3b2c3
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73220000 - Development consultancy services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20242 years ago
Submission Deadline
16 Feb 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2024 - 31 Mar 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B69 3DB
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
Not specified
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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