Tender

Consumer Satisfaction Survey 21

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

22 Apr 2021 at 11:37

Tender Notice
Summary of the contracting process

The Consumer Council for Water is currently conducting a tender for a project titled "Consumer Satisfaction Survey 21", aimed at securing additional complaint handlers to manage peaks in business demand and ensure staff coverage. This tender falls under the services category in the water distribution and related services industry. The tender was published on 22 April 2021 and is part of a competitive quotation procurement process. The tender period is set to end on 21 May 2021, and the contract is expected to commence on 1 July 2021, continuing until 30 June 2025. The services will be delivered across various regions in the United Kingdom, including North East, West Midlands, and South East among others.

This tender represents a significant opportunity for businesses specializing in customer service and complaint handling, especially small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). With the requirement for flexible staffing solutions to maintain high performance and satisfaction targets, companies with expertise in operational support and customer relations would be particularly well-suited to compete. Engaging with this procurement could lead to valuable partnerships and sustained business growth within the public sector.

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Notice Information

Notice Title

Consumer Satisfaction Survey 21

Notice Description

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCW meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

65 - Public utilities

CPV Codes

65100000 - Water distribution and related services

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Apr 20214 years ago
Submission Deadline
21 May 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2021 - 30 Jun 2025 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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