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Insurance File Review

Financial Conduct Authority

This public procurement record has 1 release in its history.

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22 Jul 2026 at 17:27

Award Notice
Summary of the contracting process

The Financial Conduct Authority (FCA) commissioned an external insurance consultancy to support an insurance file review. The work forms part of an investigation into whether customers have been treated fairly. The supplier is expected to perform the file review function, applying relevant insurance and investigative expertise to customer case files and producing work that supports the FCA’s regulatory assessment. The service is delivered for the FCA in London, with the buyer’s address at 12 Endeavour Square, London E20 1JN. This is a professional services requirement rather than the purchase of insurance products, claims handling or general administrative support. It is most relevant to firms providing regulated-sector investigations, insurance file examination, conduct review, customer-outcome assessment or related insurance consultancy services.

The procurement has been completed and the contract was awarded on 9 January 2026 to Ernst & Young LLP. The award value is £142,330. The contract runs from 26 January 2026 to 25 January 2027. The requirement was for services and used a selective procedure through a call-off from a framework agreement. The tender submission deadline was 3 December 2025 at 12:00 UTC. The tender had a total estimated value of £142,330 and was recorded as complete. The arrangement concerns a single insurance file review requirement for the FCA, rather than multiple separately awarded lots. Ernst & Young LLP is the selected supplier, and the award is active. The procurement was classified as insurance consultancy services.

This award indicates demand from the FCA for specialist external support in reviewing insurance files as part of a customer-fairness investigation. A credible future competitor would need practical experience examining insurance case files, identifying conduct and customer-treatment issues, and documenting findings clearly enough to support regulatory or investigative decision-making. Relevant firms are likely to combine insurance-sector knowledge with robust review methodologies, quality assurance, evidence handling and the ability to assess large or complex collections of customer records. The requirement is better suited to established specialist consultancies than to small or voluntary organisations, which were not identified as suitable for this procurement. Suppliers with experience supporting financial-services regulation, conduct investigations, claims-file reviews or customer-outcome assessments would be well placed when comparable FCA requirements return.

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Notice Information

Notice Title

Insurance File Review

Notice Description

Support in carrying out an insurance file review. External firm to perform a file review function for an investigation into whether customers have been treated fairly.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-186945b9-32b4-4d7d-9e1c-3319a907c106
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/88f8fd9a-c777-4b52-987b-cf8ee7f50984
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66519310 - Insurance consultancy services

Notice Value(s)

Tender Value
£142,330 £100K-£500K
Lots Value
Not specified
Awards Value
£142,330 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jan 20269 months ago
Contract Period
26 Jan 2026 - 25 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

Ernst & Young LLP

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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