Tender

Transitional Guidance - Support Helpline

NHS ENGLAND

This public procurement record has 2 releases in its history.

TenderCancellation

22 Nov 2021 at 14:48

Tender Notice
Tender

22 Nov 2021 at 14:19

Tender Notice
Summary of the contracting process

The NHS England is seeking a supplier for the "Transitional Guidance - Support Helpline" project, aimed at providing a dedicated helpline with telephonic and email support for prototype dental practices, commissioners, and patients. The contract, valued at £110,000, falls under the health services category and is to be delivered between December 7, 2021, and June 30, 2022. The tender period ends on December 6, 2021. This procurement process is a limited method based on competitive quotation and is currently in the tender stage, having been published on November 22, 2021.

This opportunity allows businesses, especially small and medium-sized enterprises (SMEs) and voluntary community sector enterprises (VCSEs), to engage in the health services sector by providing vital support during a significant transition for dental practices. Companies with expertise in customer service, healthcare support, or technical communication will find this an ideal tender to showcase their capabilities and contribute to smoother practices and patient transitions within the NHS framework.

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Notice Information

Notice Title

Transitional Guidance - Support Helpline

Notice Description

The Authority is looking for a Supplier for the provision of a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients. Background Information: The Department of Health and Social Care (DHSC) announced on 14 October 2021 that the National Health Service (Dental Services) (Prototype Agreements) 2015 regulations will fall on 31 March 2022. There are currently 99 high street dental practices and 3 community dental services that are operating under these regulations. These contracts will by default revert to their underlying General Dental Service (GDS) contract and Personal dental service (PDS) agreement contractual terms and conditions. Many of these contracts have operated within the prototype programme longer than they have operated within the UDA system. As a consequence of a changed way of working NHS England and NHS Improvement (NHSE/I) recognises that prototype practices, practice staff, patients and commissioners will need support across the transition period as practices prepare to revert to their underlying GDS/PDS agreements. In order to reduce practice burden and ensure smooth transition for patients, commissioners and contractors NHSE/I are seeking to mobilise a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners and patients from December 2021 - 30 June 2022. Essential Skills Deliverables: Bidders will need to demonstrate their skills, experiences, and ability to deliver the specification and value for money through a quality element of the scoring and bid evaluation process. Deliverables: Mobilise and deliver a dedicated helpline, consisting of telephone and email support and available for: prototype practices, commissioners, and patients from December 2021 - 30 June 2022 Please apply here: https://health-family.force.com/s/Welcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-18ac7fe1-c10f-4929-9770-4349fc2a564d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/86a009ff-bbd3-49ae-9947-d01c7d771730
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
£110,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Nov 20214 years ago
Submission Deadline
6 Dec 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Dec 2021 - 30 Jun 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS2 7PD
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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