Tender

BIG001-1038 Independent Complaints Reviewer

BIG LOTTERY FUND, OPERATING AS THE NATIONAL LOTTERY COMMUNITY FUND

This public procurement record has 1 release in its history.

Tender

06 Sep 2019 at 09:30

Tender Notice
Summary of the contracting process

The Big Lottery Fund, operating as The National Lottery Community Fund, is conducting a tender for the provision of an independent complaints reviewer, titled "BIG001-1038 Independent Complaints Reviewer". This procurement falls under the auditing services category, specifically for statutory audit services, with a total contract value of £120,000. The tender is currently active, with the submission deadline set for 4th October 2019. The contract period will commence on 1st November 2019 and continues until 31st October 2024. The procurement is being undertaken through an open procedure, which allows any interested party to participate.

This opportunity presents a valuable avenue for businesses specialising in auditing services, particularly those well-versed in independent review processes, to expand their operations. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the suitability criteria for this tender. Competitors should demonstrate expertise in handling complex complaints processes, as the reviewers are expected to analyse distributor actions, compliance with procedures, and fairness in outcomes. With multiple lottery distributors involved, candidates with a proven track record in similar environments would be particularly well-positioned to succeed.

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Notice Information

Notice Title

BIG001-1038 Independent Complaints Reviewer

Notice Description

The customer complaints process for The National Lottery Community Fund involves a three stage process. Stages 1 and 2 of the process are internal reviews and stage 3 is an independent review. Beyond the independent review the customer may approach the Parliamentary and Health Service Ombudsman (PHSO). The service being procured is for the independent stage. Six other lottery distributors are also signed up to this process and would be signatories to the contract. The additional distributors are Arts Council England, Arts Council Wales, British Film Institute, The National Lottery Heritage Fund, Sport England and UK Sport. The Lottery Forum have asked that this procurement occurs. The service required is for an independent complaints reviewer to consider and provide an expert view on the complaint submitted. This would be to review whether the relevant distributor followed process, whether the processes were fair and if the distributor has acted in a discriminatory manner.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a6c1c37-de0a-4b4a-ab85-21fd7c203cd5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/70217d8c-fa53-4af1-897d-43e061fbf66c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

79212300 - Statutory audit services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Sep 20196 years ago
Submission Deadline
4 Oct 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2019 - 31 Oct 2024 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BIG LOTTERY FUND, OPERATING AS THE NATIONAL LOTTERY COMMUNITY FUND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC4A 1DE
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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