Award

CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)

WOLVERHAMPTON CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

20 Jul 2022 at 09:18

Award Notice
Tender

16 Nov 2021 at 14:02

Tender Notice
Summary of the contracting process

The City of Wolverhampton Council is procuring a new Independent Health Complaints Advocacy Service (IHCAS), known as Wolverhampton Health Advocacy Complaints Service (WHACS), to replace the existing contract expiring on 31 March 2022. This procurement is classified under the health and social work services category and follows an open procedure. The contract period will commence on 1 April 2022 and conclude on 15 October 2023. The tender period for submission of bids ends on 17 December 2021, and service delivery will focus on empowering individuals in navigating NHS complaints processes.

This tender presents significant opportunities for organisations specialising in health advocacy and support services to grow their business within the public sector. Suitable competitors may include SMEs and voluntary, community, and social enterprise (VCSE) organisations that possess experience in delivering advocacy services. Collaborating with local health services and understanding the regulatory framework established by the Health and Social Care Act 2012 will be advantageous for prospective bidders aiming to secure this contract.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)

Notice Description

The City of Wolverhampton Council intends to procure a new Independent Health Complaints Advocacy Service (IHCAS) locally branded as Wolverhampton Health Advocacy Complaints Service (WHACS). The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current Independent Health Complaints Advocacy Service contract ends on 31 March 2022. The Council plans to procure a stand-alone replacement Service which will commence in April 2022, and end in October 2023 to align with other statutory advocacy services. Wolverhampton is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they have received. Supporting individuals to go through to the Health Service Ombudsman may also be necessary. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will enable local people to make and resolve complaints in relation to the following services: * All NHS Trusts and NHS Bodies including NHS Foundation Trusts, * Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists and other health care practitioners, * Clinical Care Groups or ensuing organisation/s, * Private health care establishments if the treatment has been paid for by the NHS, * All other health services commissioned by NHS funding. Please see the tender documents for further information. Light Touch Regime: The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the contract. Consequently, the procurement process adopted by the Commissioners has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Commissioners have adopted an open procedure described in the associated tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2c2206a1-c856-4fdf-b7c1-a0896bcdcf3e
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£75,120 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20223 years ago
Submission Deadline
17 Dec 2021Expired
Future Notice Date
Not specified
Award Date
14 Feb 20224 years ago
Contract Period
31 Mar 2022 - 15 Oct 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WOLVERHAMPTON CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOLVERHAMPTON
Postcode
WV1 1RL
Post Town
Wolverhampton
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG39 Wolverhampton
Delivery Location
Not specified
Local Authority
Wolverhampton
Electoral Ward
St Peters
Westminster Constituency
Wolverhampton West

Supplier Information

Number of Suppliers
1
Supplier Name

POHWER

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227-2022-07-20T10:18:45+01:00",
    "date": "2022-07-20T10:18:45+01:00",
    "ocid": "ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "WOLVCITY001-DN564065-38299796",
        "title": "CWC21023 - Wolverhampton Independent Health Complaints Advocacy Service (WHACS)",
        "description": "The City of Wolverhampton Council intends to procure a new Independent Health Complaints Advocacy Service (IHCAS) locally branded as Wolverhampton Health Advocacy Complaints Service (WHACS). The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The current Independent Health Complaints Advocacy Service contract ends on 31 March 2022. The Council plans to procure a stand-alone replacement Service which will commence in April 2022, and end in October 2023 to align with other statutory advocacy services. Wolverhampton is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint(s) about the care or treatment they have received. Supporting individuals to go through to the Health Service Ombudsman may also be necessary. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations. The service will enable local people to make and resolve complaints in relation to the following services: * All NHS Trusts and NHS Bodies including NHS Foundation Trusts, * Family Health Services provided for the NHS by GPs, Dentists, Opticians or Pharmacists and other health care practitioners, * Clinical Care Groups or ensuing organisation/s, * Private health care establishments if the treatment has been paid for by the NHS, * All other health services commissioned by NHS funding. Please see the tender documents for further information. Light Touch Regime: The subject matter of this procurement process relates to the delivery of services which are listed to in Chapter 3, Section 7 to the PCR 2015 regulations. As such the full regime set out in the regulations will not apply to the award of the contract. Consequently, the procurement process adopted by the Commissioners has been developed in accordance with Regulation 76 of the regulations and in particular in accordance with the fundamental public procurement principles of transparency and equal treatment. For the avoidance of doubt this means that the Commissioners have adopted an open procedure described in the associated tender documents.",
        "datePublished": "2021-11-16T14:02:57Z",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85000000",
            "description": "Health and social work services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 80000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-12-17T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-04-01T00:00:00+01:00",
            "endDate": "2023-10-15T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/4c9bf5f4-0eb4-4b27-944b-b606ebd52165",
                "datePublished": "2021-11-16T14:02:57Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-56352",
            "name": "Wolverhampton City Council",
            "identifier": {
                "legalName": "Wolverhampton City Council"
            },
            "address": {
                "streetAddress": "Civic Centre, St Peters Square",
                "locality": "Wolverhampton",
                "postalCode": "WV1 1RL",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Alastair Jewson",
                "email": "Alastair.jewson@wolverhampton.gov.uk",
                "telephone": "+44 1902556556"
            },
            "details": {
                "url": "http://www.wolverhampton.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-30818",
            "name": "POhWER",
            "identifier": {
                "legalName": "POhWER"
            },
            "address": {
                "streetAddress": "Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE"
            },
            "details": {
                "scale": "large",
                "vcse": true
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-56352",
        "name": "Wolverhampton City Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1c93edff-d5d0-4613-a69e-045cb81be227-1",
            "status": "active",
            "date": "2022-02-14T00:00:00Z",
            "datePublished": "2022-07-20T10:18:45+01:00",
            "value": {
                "amount": 75120.15,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-30818",
                    "name": "POhWER"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-04-01T00:00:00+01:00",
                "endDate": "2023-10-15T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/2c2206a1-c856-4fdf-b7c1-a0896bcdcf3e",
                    "datePublished": "2022-07-20T10:18:45+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}