Planning

Get into Teaching Information Service

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Planning

05 Dec 2017 at 14:58

Market Engagement Notice
Summary of the contracting process

The Department for Education is currently in the planning stage of a tender for the "Get into Teaching Information Service," aimed at enhancing teacher recruitment across England. The anticipated procurement will focus on establishing a contact centre service that supports individuals interested in becoming teachers. Engagement with potential suppliers is encouraged, with a key milestone set for 3 January 2018 for the end of the engagement process. A Market Engagement Webinar is scheduled for 14 December 2017, with ticket reservations available until the evening of 13 December. The contract's operational reach covers various regions, including London, the North East, and the South West of England.

This tender presents significant opportunities for businesses specialising in customer services, including call centres and career guidance. Firms that can offer innovative approaches to contact centre solutions and candidate support services are particularly well-suited for this procurement process. Participating in this engagement can provide valuable insights into the objectives of the Department for Education, allowing businesses to align their offerings and propose tailored solutions to meet the requirements of this vital initiative for teacher recruitment.

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Notice Information

Notice Title

Get into Teaching Information Service

Notice Description

The purpose of this Prior Information Notice (PIN) is to engage with the market with a view to shape the procurement of a contact centre service for DfE, which will support the recruitment of those who are interested in becoming a teacher or in returning to the teaching profession. The Get into Teaching Information Service is a critical part of DfE strategy for recruiting sufficient teachers throughout England. This is in preparation to procure the contact centre service in early 2018. Additional information: We are seeking advice from the market as part of our commissioning review to examine the opportunities available to DfE in order to provide a fresh look at how the service is delivered. This will establish better and more innovative ways of supporting people into teaching, and secure the best value for money. We value the views of the supply chain and are therefore requesting information to assist our scoping of the procurement. This is not an invitation to bid, it is solely a request for information. No direct business will be awarded as a result of completing this Request for Information (RFI). Responding to this RFI will not advantage or disadvantage any supplier in the future procurement. Organisations that are interested in this anticipated opportunity are invited to attend a Market Engagement Webinar on 14 December and to respond to an RFI questionnaire. DfE then plans to hold one-to-one surgeries with the relevant interested parties. This will assist DfE to gain a greater understanding of the market and of potential solutions to shape the service and any contract that it will procure. Reservations to attend the Market Engagement Webinar on 14 December 2017 should be made through our event page: https://www.eventbrite.co.uk/e/get-into-teaching-information-service-market-engagement-webinar-tickets-40145553431 Ticket reservation will be available until 11:30PM on 13 December 2017. The RFI and a market engagement information pack will be posted to the DfE e-Procurement Solution portal, Bravo Solution on Wednesday 29 November 2017. Further information The supply of sufficient high quality teachers is vital to the wellbeing of the nation. DfE supports the recruitment of teachers with above - and below-the-line marketing campaigns, and an information and support service that seeks to convert interest in teaching into applications for teacher training. There are two elements to the information and support service - a contact centre service and an enhanced one-to-one candidate support service that is for candidates that want to teach subjects that are a recruitment priority. The contact centre that DfE plans to procure will provide support, advice and guidance to inbound contacts via channels including telephone, web chat, email and social media. It will also provide outbound services for DfE's marketing campaign for teacher recruitment via various channels including telephone, email and SMS. Last year, the service handled around: * 67,000 inbound calls * 46,000 web chats * 166,000 call dials * 580,000 SMS and 4,000,000 outbound marketing emails. The enhanced one-to-one support element of the service that DfE provides is currently delivered by phone and email by advisors who are former teachers. These advisors are currently home-based workers and are located throughout England.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1cf93fcc-5da3-4a1a-8c0c-8d7cdcefaa46
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e396e85a-e0c2-4829-9c4d-6dd22b21d656
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342320 - Customer-care services

79342321 - Customer-loyalty programme

79512000 - Call centre

79634000 - Career guidance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20178 years ago
Submission Deadline
Not specified
Future Notice Date
3 Jan 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Not specified
Contact Email
nctl.candidatesupport@education.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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