Notice Information
Notice Title
Out of hours contact centre call handling service
Notice Description
Provide an out-of-hours call handling service for1. Determine emergency call outs2. Logging repairs on Optivo systems3. Follow the Optivo defects procedure4. Managing heating calls for 26,000 propertiesService Provider to handle these calls in an appropriate manner and in accordance with the contractual procedures.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1d79d529-bd6d-46e9-87fe-7a5a031e60ae
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/fad30595-4a7c-42a7-8a8d-c4645e5deaec
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Jul 20187 years ago
- Submission Deadline
- 10 Aug 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 17 Oct 2018 - 18 Oct 2021 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OPTIVO
- Contact Name
- Sabrina O'Brien
- Contact Email
- procurment@optivo.org.uk
- Contact Phone
- +44 8001216060
Buyer Location
- Locality
- CROYDON
- Postcode
- CR0 9XP
- Post Town
- Croydon
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI6 Outer London - South
- Small Region (ITL 3)
- TLI62 Croydon
- Delivery Location
- TLJ South East (England)
-
- Local Authority
- Croydon
- Electoral Ward
- Fairfield
- Westminster Constituency
- Croydon West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/fad30595-4a7c-42a7-8a8d-c4645e5deaec
20th July 2018 - Opportunity notice on Contracts Finder -
https://www.mytenders.co.uk/search/show/search_view.aspx?ID=JUL154998
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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