Award

Contact Centre Omnichannel Solution

LONDON BOROUGH OF WALTHAM FOREST

This public procurement record has 1 release in its history.

Award

25 Jul 2024 at 13:33

Award Notice
Summary of the contracting process

The London Borough of Waltham Forest has awarded a contract for the provision of a Contact Centre Omnichannel Solution to 8x8 UK Ltd. This procurement, classified under the industry category of Office-support services, specifically focusing on Telephone-answering and Call centre services, involves a direct award process via the G-Cloud 13 Framework Agreement. The contract, valued at £600,000, spans from 8th July 2024 to 7th July 2027 and covers services to be delivered across England. The procurement stage is currently in the Award phase, with key dates including the award date on 28th June 2024 and the publication date on 25th July 2024.

This tender offers abundant opportunities for businesses specialising in cloud-based communication solutions, particularly those focused on enhancing call effectiveness and reliability, aligning with modern technological architectures. Small and medium-sized enterprises (SMEs) that can offer innovative, hardware-free solutions in line with cloud-first principles would be well-positioned to benefit from such contracts, allowing them to demonstrate their capability in providing robust and future-proof communication infrastructure to large public sector organisations.

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Notice Information

Notice Title

Contact Centre Omnichannel Solution

Notice Description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements. Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cd52ce8c-bda8-4c51-8945-8f1e26c7a86a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

79510000 - Telephone-answering services

79512000 - Call centre

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
£600,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jul 20241 years ago
Submission Deadline
31 May 2024Expired
Future Notice Date
Not specified
Award Date
27 Jun 20241 years ago
Contract Period
7 Jul 2024 - 7 Jul 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WALTHAM FOREST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4JF
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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