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Relocation of Customer Service Centre & Digital Contact Centre

London Borough of Haringey

This public procurement record has 1 release in its history.

Tender

29 Jul 2026 at 15:19

Tender Notice
Summary of the contracting process

London Borough of Haringey is procuring consultancy services to support the relocation of its Customer Services Centre and Digital Contact Centre. The work concerns moving the centres from Wood Green Library to the Co-op Bank building at 195 High Road, within Wood Green Library Arcade. The requirement is primarily architectural, construction, engineering and building consultancy work, including construction-related advice and engineering services. It is a professional services opportunity rather than a construction works contract or supply of equipment. Delivery is in Wood Green, London, with the stated site postcode N22 7TR. Businesses providing multidisciplinary property, building, engineering or construction consultancy services may find the scope relevant, particularly those experienced in planning and advising on the relocation or adaptation of customer-facing operational premises.

The procurement has reached the tender stage: the buyer invited offers through a selective call-off from a dynamic purchasing system. The tender deadline set by the buyer was 19 August 2026 at 5:00pm. The contract period is scheduled to run from 17 November 2026 to 10 September 2027. The stated total value is £45,000. This is a single requirement, with no separate lots identified. The procurement is for services and uses a dynamic purchasing system call-off rather than an open procedure. The published information identifies the requirement and deadline, but does not set out an award weighting or other evaluation basis in the available procurement details. The buyer is London Borough of Haringey, and the work relates to its customer service and digital contact centre relocation.

This opportunity suits consultancy firms able to advise on the relocation of customer service and digital contact centre operations between existing buildings. Relevant suppliers are likely to include architectural, building services, engineering, construction consultancy and building consultancy practices that can coordinate advice across property, technical and construction-related considerations. The requirement may suit small and medium-sized enterprises, which are identified as suitable to participate. Firms should be able to provide consultant-led professional advice for a public-sector premises relocation, understand the practical requirements of customer-facing service environments and work with the council on the move from Wood Green Library to the Co-op Bank building. Experience of similar workplace, public building, customer contact or digital operations projects would help suppliers demonstrate relevance, although specific accreditations are not stated.

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Notice Information

Notice Title

Relocation of Customer Service Centre & Digital Contact Centre

Notice Description

Procurement of Consultants for the Relocation of the Customer Services Centre and Digital Contact Centre from Wood Green Library into the Co-op bank, 195 High Road located in Wood Green Library Arcade. Additional information: https://londonconstructionprogramme.co.uk/services/dynamic-purchasing-systems/

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-218aac1e-6fcb-4ac1-be9a-865b53bdfa13
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63a151a2-fce1-444e-821e-7cfbb3eb6800
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71000000 - Architectural, construction, engineering and inspection services

71300000 - Engineering services

71310000 - Consultative engineering and construction services

71315000 - Building services

71315200 - Building consultancy services

71315210 - Building services consultancy services

71500000 - Construction-related services

71530000 - Construction consultancy services

Notice Value(s)

Tender Value
£45,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
19 Aug 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
17 Nov 2026 - 10 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Haringey
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N22 7TR
Postcode Area
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London
Local Authority
Haringey
Electoral Ward
Woodside
Westminster Constituency
Southgate and Wood Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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