PME - IT Service Management
Description: The City of London Corporation (including the City of London Police) is reviewing the current IT Service Management toolset in use across the organisation. The City is interested in understanding the capability of modern ITSM solutions to support efficient, scalable and customer-focused service delivery. Key features of interest include: * All data and application services, including AI engines must be hosted within the UK. * Core ITSM process support, including incident, request, problem, change, release, knowledge and major incident management. * Enterprise Service Management (ESM) capability, enabling service management workflows to be extended beyond IT into areas such as HR, Facilities, Finance, Legal and other corporate services. * AI-assisted service management, including ticket summarisation, automated categorisation and routing, virtual agent support, knowledge recommendations and predictive analytics. * Modern (read more...)
Summary: The City of London Corporation is currently in the planning stage of a procurement process titled "PME - IT Service Management," focusing on the IT services industry category. This Preliminary Market Engagement (PME) exercise is an opportunity for the Corporation, alongside the City of London Police, to explore modern IT Service Management (ITSM) solutions. The process aims to assess ITSM tools capable of enhancing efficient, scalable, and customer-focused service delivery. Located in the City of London, the procurement planning commenced on 2nd July 2026, and key engagement activities are scheduled to conclude by 16th July 2026. The initiative is being monitored for future procurement notices anticipated around 28th September 2026. The procurement method involves a market engagement exercise, setting the groundwork but not yet initiating a formal procurement process.