Report Fraud ITSM Replacement
Description: Report Fraud is a national service operated by CoLP. The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs. The purpose of this PME is to understand the market's capability to provide an ITSM solution suitable for Report Fraud's environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution. Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud's needs without unnecessary bespoke development. Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed. (read more...)
Summary: The City of London Corporation, through the Mayor and Commonalty and Citizens of the City of London, is exploring an IT service management (ITSM) replacement for Report Fraud, a national service operated by the City of London Police. The requirement is for a predominantly commercial off-the-shelf, software-as-a-service or other standard ITSM product, configured for the service’s operational, technical, support and delivery management needs. Associated services would include implementation, configuration, integration, migration, user training, handover and ongoing support. The system is expected to support core service management processes and operational reporting in a secure, regulated and nationally distributed environment. Delivery is associated with the United Kingdom, with potential alignment to the Corporation’s wider ITSM and enterprise service management direction.