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Customer Survey Research Partner

Description: Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 - Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU

Summary: Peabody Trust is seeking a customer research partner to deliver tenant and customer feedback research. The work covers its annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey, a regulatory survey that must follow the Regulator of Social Housing’s prescribed methodology, and monthly transactional surveys across key service areas. Services include survey design and delivery, customer perception research, and analysis of survey results. The procurement is for research and survey services, including telephone survey services. The work supports Peabody’s understanding of customer experience and its required reporting on tenant satisfaction. Delivery is in the United Kingdom.

Economic Independence for Victims and Survivors of Violence Against Women and Girls (VAWG)

Description: The project will provide support to victims and survivors of VAWG in London to improve their economic independence. It will do this in three ways: Support for the London workforce to improve their capability in recognising economic abuse; and helping victims and survivors to recover from economic abuse. Direct support for victims and survivors of VAWG to economically re-stabilise following abuse. Direct support to victims and survivors of VAWG to re-build their economic independence via education, training and employment. We will accept applications from single organisations; we also welcome partnership/consortium applications due to the different elements of the project. Organisations/partnerships/consortiums must: Have one lead provider. Have a VAWG specialist element which spans all forms of VAWG including economic abuse. Be able to deliver all key programme elements. Be (read more...)

Summary: The Mayor’s Office for Policing and Crime (MOPAC) intends to commission London-wide support to help victims and survivors of violence against women and girls (VAWG) achieve economic independence. The service has three strands: improving the workforce’s ability to recognise economic abuse and help people recover from it; providing direct support to regain economic stability after abuse; and helping survivors rebuild independence through education, training and employment. This is health and social work services, delivered across London. The programme is intended to address both economic abuse and the wider effects of VAWG, combining workforce development with direct support for survivors.

Competency Management System

Description: Following an internal review, the contracting authority has decided not to proceed with the preliminary market engagement activity described in this notice. As a result, the engagement is now closed and no further supplier responses or expressions of interest are being sought in connection with this notice.

Summary: South Western Railway Limited intends to procure a competency management system for its railway operations. The scope indicated combines software for compliance, staff learning and training, document management, and time recording or human resources, with software support, maintenance and repair services. Staff training is also included. The system is intended to support the management of workforce competencies, although the procurement description gives no further operational detail about how it will be used. The listed services are grouped into a single lot. The buying organisation is South Western Railway Limited, and the procurement is classified as a utilities-sector requirement. No delivery location is stated in the available scope.

Pest Control and Hygiene Services

Description: Peabody is seeking to appoint suitably qualified and experienced suppliers to provide Pest Control and Hygiene Services across Peabody trust and Peabody community foundation sites The procurement is divided into two Lots: Lot 1 - Pest Control Services: provision of planned, preventative and reactive pest control services, including the treatment and management of rodents, insects, birds and other pests, together with monitoring, reporting and associated pest management activities. Lot 2 - Hygiene Services: provision, servicing and management of hygiene products and equipment across Peabody locations, including feminine hygiene units, male incontinence bins, nappy disposal units, air fresheners, vending units and associated washroom hygiene products. Bidders may tender for one or both Lots, and Peabody reserves the right to award the Lots to the same or different suppliers. The (read more...)

Summary: Peabody Trust is seeking suppliers for pest control and hygiene services at its sites and those of the Peabody Community Foundation in London. The procurement is split into two lots. Pest control covers planned, preventative and reactive treatment and management of rodents, insects, birds and other pests, including monitoring, reporting and related pest management. Hygiene services cover the provision, servicing and management of products and equipment, including feminine hygiene units, male incontinence bins, nappy disposal units, air fresheners, vending units and other washroom hygiene products. Suppliers can bid for either or both lots; the Trust can appoint the same supplier to both or separate suppliers. The opportunity is suitable for small and medium-sized businesses.

NS&I Digital Market Intelligence Support service

Description: A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: * Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. * Deliver deep dive presentations when required. * Provide a secure online platform containing a comprehensive library of (read more...)

Summary: NS&I is seeking a digital and fintech market intelligence service to track competitors and developments in financial services, technology, open banking and digital innovation. The work includes analysis of end-to-end customer journeys, benchmarking NS&I against leading experiences, on-demand deep-dive presentations, a secure online insights library, project reviews using research credits, and regular news alerts. Coverage should include challenger and incumbent banks in the UK and internationally; experience in other sectors, such as retail and utilities, is also relevant. This is market research and digital intelligence work for NS&I, a central government organisation based in London.

IWM Immersive Experience

Description: At our IWM Lambeth site we are looking at developing and hosting an artistic commission using immersive VR headset technology. Estimated value of PS1M.

Summary: Imperial War Museums is commissioning an artistic immersive experience at its IWM Lambeth site in London, using virtual-reality headsets. The requirement is for a cultural experience built around original creative work, rather than a standalone software product: the rationale describes co-developing new work with the museum and presenting it to public audiences. The service combines content development and storytelling with archival and collections research, curatorial content, filmmaking and VR technical expertise. It also extends to operating and business models, touring and licensing, development and exploitation of intellectual property, and links with arts and heritage venues and potential funders. The work is classified as entertainment software development services, but the stated scope is a broader artistic and visitor-facing museum experience.

Improve Framework (Capital Delivery and Planned Works)

Description: Echelon Consultancy are delighted to be procuring on behalf of Hyde Housing Association a framework for the delivery of Capital and Planned Works. The proposed lots are: Kitchens and Bathrooms, Windows and Doors, Conservation & Heritage Works, Roofs, Electrical Installations, Infrastructure and Improvement Works, External & Communal Decorating, Flooring, Aids & Adaptations, Damp & Mould remediation, Ground Works, Whole House refurbishment Estate Investment. The framework is one of three being developed by Echelon, and will be managed by Pretium Frameworks (part of the Echelon Group), along with the Maintain Framework (Repairs & Empty Homes) and the Protect Framework (Compliance Services). The Framework will cover the aforementioned workstreams, and will provide national coverage, with defined geographical areas offering its Clients (Local Authorities, Housing Associations and Registered Providers, as well (read more...)

Summary: Hyde Housing Association intends to establish a national framework for capital delivery and planned works across its housing stock and for other public-sector clients, including local authorities, housing associations and registered providers. The work covers kitchens and bathrooms; windows and doors; conservation and heritage; roofing; electrical installations; infrastructure and improvement works; external and communal decorating; flooring; aids and adaptations; damp and mould remediation; groundworks; and whole-house refurbishment and estate investment. It is construction and refurbishment work, with related services, delivered across the United Kingdom. Echelon Consultancy is supporting the procurement, and Pretium Frameworks, part of the Echelon Group, is expected to manage the framework. Geographical areas are intended to give clients flexibility to call off work where demand arises.

Forensic vehicle identification and comparison services

Description: This early market engagement notice seeks to understand the landscape of potential vendors in a highly specialised/niche forensic investigation market: Digital Forensic Vehicle Identification and Comparison Services. The MPS is interested in understanding whether any vendors may be capable of fulfilling an expert vehicle identification and comparison services. For more information about the requirement and how to register an interest, potential suppliers should register on the MPS e-sourcing portal at: https://supplier.coupahost.com/quotes/public_events?customer=metpolice The opportunity is available under event #2914. The requirement value is a high level estimate.

Summary: The Mayor’s Office for Policing and Crime, for the Metropolitan Police Service, is exploring specialist digital forensic vehicle identification and comparison services. The work is to provide expert identification and comparison of vehicles for forensic investigations. It is a niche service rather than a general vehicle maintenance requirement; the listed classifications also refer to forensic equipment and precision-equipment maintenance. Delivery is in the United Kingdom. The buyer’s early market engagement is intended to establish which suppliers may be capable of meeting the requirement and to understand the supplier landscape. This is a planned procurement, not an invitation to tender: the engagement is to inform the buyer’s approach before it takes the requirement to market.

MOPAC: Independent Delivery Body for the Community Scrutiny Transformation Programme (MOPAC 1225)

Description: The model of Community Scrutiny of the Metropolitan Police and the proposed structure of set-piece tasks and meetings has two main operational levels that the Community Scrutiny Independent Delivery Body (CSIDB) will be expected to carry out: 1.Deliver and support borough-level scrutiny activity by co-ordinating panels, managing volunteers, evidence, relationships and follow-up. 2.Pan-London integration drawing together local insight to identify patterns and ensure scrutiny findings influence both MOPAC's oversight and the MPS's organisational learning, policy and supervision. This contract will have an initial 2 year term at a value of PS2,391,122 with the option to extend for a further two one year periods at a value of PS1,200,000 per annum, exercised at the discretion of MOPAC. The potential total value will be PS4,791,122.

Summary: The Mayor’s Office for Policing and Crime (MOPAC) is seeking an independent delivery body for London’s Community Scrutiny Transformation Programme, which supports community oversight of the Metropolitan Police Service. The provider will coordinate borough-level scrutiny panels, manage volunteers and evidence, maintain relationships and follow up scrutiny activity. It will also bring together insight from across London, identify patterns and help ensure findings inform MOPAC’s oversight and the Met’s organisational learning, policy and supervision. This is a community services contract, covering activity across London. The work combines local coordination and volunteer support with city-wide analysis and influence on policing practice; suppliers should be able to deliver both operational support to borough panels and integration of their findings across London.

SC1 Internship Pilot

Description: Southwark Council, on behalf of SC1 London, is seeking a provider to deliver the an internship pilot programme for residents, supporting participants into paid internship opportunities in the health and life sciences sector.

Summary: London Borough of Southwark, on behalf of SC1 London, is procuring a provider to run an internship pilot for local residents seeking paid placements in the health and life sciences sector. The service covers recruiting participants, arranging placements with employers and supporting both participants and employers throughout the internship. It is intended to help residents enter the sector, including people from disadvantaged backgrounds and groups underrepresented in health and life sciences. The work is to be delivered in Southwark and Lambeth. The service falls within career guidance and employment support, with a focus on creating high-quality internship experiences and connecting residents to relevant employers.