Award

Customer Service Committment Research

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

20 Apr 2017 at 11:40

Award Notice
Summary of the contracting process

The procurement process titled "Customer Service Commitment Research" was conducted by HM Revenue & Customs (HMRC) in London, focusing on market research as part of the research and development services sector. This assignment, initiated under the Market Research MR130001 Agreement Contract, aims to gauge customer perceptions regarding HMRC’s service commitments. The contract, valued at £29,837, was awarded to Ipsos Mori, with the contract period running from 10th April 2017 to 12th May 2017. The tender period concluded on 14th January 2017, and the award notice was published on 20th April 2017.

This tender presents an opportunity for businesses specializing in market research and consultancy services to engage with a major government department. Firms that offer expertise in customer service evaluations and data analysis would be particularly well-suited to compete for similar contracts, potentially enabling them to expand their presence in public sector procurement. The focus on customer service improvement also aligns with broader trends in the public sector, encouraging firms that excel in understanding consumer needs and developing tailored solutions.

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Notice Information

Notice Title

Customer Service Committment Research

Notice Description

Assignment under the Market Research MR130001 Agreement Contract. HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f6abd745-76e5-4fe8-8e13-1e918fde8a00
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£29,837 Under £100K
Lots Value
Not specified
Awards Value
£29,837 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Apr 20178 years ago
Submission Deadline
14 Jan 2017Expired
Future Notice Date
Not specified
Award Date
14 Jan 20179 years ago
Contract Period
9 Apr 2017 - 12 May 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IPSOS MORI

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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