Tender

Telecare Alarm Scheme and Carers Emergency Support service - North East Lincolnshire

NHS HUMBER & NORTH YORKSHIRE ICB

This public procurement record has 1 release in its history.

Tender

17 Sep 2024 at 14:01

Tender Notice
Summary of the contracting process

The NHS Humber and North Yorkshire Integrated Care Board (ICB) is commissioning a Telecare Alarm Scheme and Carers Emergency Support service aimed at providing comprehensive telecare services, including advice, information, and demonstration of telecare technology in North East Lincolnshire. The ICB, acting as the Contracting Authority, anticipates establishing a single Lead Provider contract to deliver these services. The procurement is an open procedure with a contract reference of C307472, covering the health and social work services industry. The tender process is at the award stage, with key dates including a tender closure on 31 October 2024 and a contract period from 1 April 2025 to 31 March 2028. The contract, valued at £2,705,000 GBP, has been awarded to North East Lincolnshire Carelink.

This tender presents significant opportunities for business growth, especially for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Businesses specialising in telecare, emergency response services, and health and social care technology can benefit from this procurement. The successful provider will promote and demonstrate telecare technologies, manage a 24-hour emergency phone line for carers, and ensure continuous monitoring and maintenance of telecare equipment. This contract facilitates entry and expansion within the growth-focused telecare industry, emphasising the importance of social care services, particularly in supporting independent living and providing emergency support to carers.

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Notice Information

Notice Title

Telecare Alarm Scheme and Carers Emergency Support service - North East Lincolnshire

Notice Description

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Telecare Alarm Scheme and Emergency Carer Support service. The service aims to deliver a comprehensive telecare service which offers advice, information and an opportunity for demonstration of a range of telecare technology available on the market. The provider will promote their telecare service across North East Lincolnshire, to raise awareness of the benefits of telecare in supporting clients, their carers and the wider health and social care system, to facilitate appropriate referral into the service. The Provider will deliver the Carers' Emergency Alert Card providing eligible carers with an emergency 24 hour phone line. This phone line can be accessed by carers, or someone on their behalf, if the carer is experiencing an emergency or personal crisis situation which will prevent them from providing care for a short period of time. The service will be required to deliver: * a lifeline alarm and pendant along with peripherals where necessary to eligible clients to support them to remain independent at home for as long as possible. * a call monitoring service which provides advice, guidance, referral to other services and a robust triage service calling on the most appropriate response to their telecare activations24 hours a day, 365 days of the year. * Welfare/ wellbeing checks along with courtesy calls. * Ongoing monitoring and review of clients and where necessary servicing and repair of their telecare technology. * reassurance and peace of mind to eligible carers' that in the event of a crisis situation an Emergency Plan can be initiated by the provider, to ensure that the cared for person is supported in the carer's absence. The Contracting Authority wishes to establish a single Lead Provider contract for the provision of the service. The service model will include a single provider who will act as the contract holder with the Contracting Authority. It is anticipated that the Lead Provider may deliver the entirety of the service specification or may choose to sub-contract elements that it cannot deliver. The Lead Provider will be responsible for the performance of any such sub-contractor. Additional information: e-Procurement portal - https://atamis-1928.my.site.com/s/Welcome Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal - https://atamis-1928.my.site.com/s/Welcome Contract reference C307472 The closing date for tender responses is 13:00 on 31 October 2024. NHS Humber and North Yorkshire Integrated Care Board (ICB) is acting as the Contracting Authority (and Co-ordinating Commissioner) for the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire. North East Lincolnshire Council will be party to the Telecare Alarm Scheme and Emergency Carers Support service - North East Lincolnshire contract and as such will be named as Associate Commissioners to the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-234a134c-4011-42ca-88f8-f8650b1d7c5e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a8f3c066-926b-431d-a08f-70885b73bf09
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£2,705,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Sep 20241 years ago
Submission Deadline
31 Oct 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS HUMBER & NORTH YORKSHIRE ICB
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WILLERBY
Postcode
HU1 1UY
Post Town
Hull
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE1 East Yorkshire and Northern Lincolnshire
Small Region (ITL 3)
TLE11 Kingston upon Hull, City of
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Kingston upon Hull, City of
Electoral Ward
St Andrew's & Docklands
Westminster Constituency
Kingston upon Hull West and Haltemprice

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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