Award

Omnichannel Contact Centre Solution for BCP Council

BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL

This public procurement record has 1 release in its history.

Award

17 Jan 2025 at 11:41

Award Notice
Summary of the contracting process

Bournemouth Christchurch and Poole (BCP) Council has completed the procurement process for an Omnichannel Contact Centre Solution, with the contract awarded on 29th September 2023. The tender, classified under the industry category "Software package and information systems" (CPV code 48000000), covers the provision of a cloud-based software solution aiming to manage voice call queues effectively. The contract, valued at GBP 813,018, commenced on 1st October 2023 and will run until 30th September 2026. The delivery addresses for this service span across various regions within the United Kingdom, including areas such as London, the South West, and Scotland. The procurement method is unspecified but noted as "Other -", and the project reached its award stage as indicated by the publication of the award notice on 3rd November 2023.

This tender represents a significant opportunity for businesses specialising in cloud-based contact centre solutions to engage with public sector clients. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete, given the Council's explicit suitability criteria favouring SMEs. Large-scale operations, however, such as Puzzel Limited, which was the winning bidder for this contract, underscore the competitive nature of this market. The overall aim is to enhance the technological capabilities of BCP Council's contact centre operations, offering numerous business growth possibilities for those able to deliver innovative, efficient, and reliable services within the public sector domain.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Omnichannel Contact Centre Solution for BCP Council

Notice Description

Cloud based software as a service solution (CCaaS) providing essential technology to manage voice call queues.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/54bb32db-844f-4fe3-9634-77d903ad20f4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£724,000 £500K-£1M
Lots Value
Not specified
Awards Value
£813,018 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jan 20251 years ago
Submission Deadline
22 Jun 2023Expired
Future Notice Date
Not specified
Award Date
28 Sep 20232 years ago
Contract Period
30 Sep 2023 - 30 Sep 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Post Town
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7-2025-01-17T11:41:20Z",
    "date": "2025-01-17T11:41:20Z",
    "ocid": "ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BOURN001-DN665385-86761364",
        "title": "Omnichannel Contact Centre Solution for BCP Council",
        "description": "Cloud based software as a service solution (CCaaS) providing essential technology to manage voice call queues.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Yorkshire and the Humber",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "East of England",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Scotland",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Wales",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "Northern Ireland",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 724000,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other -",
        "tenderPeriod": {
            "endDate": "2023-06-22T14:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2023-10-01T00:00:00+01:00",
            "endDate": "2026-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-233457",
            "name": "Bournemouth Christchurch and Poole Council",
            "identifier": {
                "legalName": "Bournemouth Christchurch and Poole Council"
            },
            "address": {
                "streetAddress": "BCP Civic Centre, Bourne Avenue, Bourne Avenue",
                "locality": "Bournemouth",
                "postalCode": "BH2 6DY",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Strategic Procurement Team",
                "email": "procurement@bcpcouncil.gov.uk",
                "telephone": "+441202128989"
            },
            "details": {
                "url": "https://www.bcpcouncil.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-219788",
            "name": "Puzzel Limited",
            "identifier": {
                "legalName": "Puzzel Limited"
            },
            "address": {
                "streetAddress": "SL1 1PG"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-233457",
        "name": "Bournemouth Christchurch and Poole Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7-2",
            "status": "active",
            "date": "2023-09-29T00:00:00+01:00",
            "datePublished": "2025-01-17T11:41:20Z",
            "value": {
                "amount": 813018,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-219788",
                    "name": "Puzzel Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-10-01T00:00:00+01:00",
                "endDate": "2026-09-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/54bb32db-844f-4fe3-9634-77d903ad20f4",
                    "datePublished": "2025-01-17T11:41:20Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}