Tender

Virtual Contact Solution

ABRI

This public procurement record has 2 releases in its history.

TenderAmendment

10 Dec 2020 at 18:49

Tender Notice
Tender

04 Dec 2020 at 17:56

Tender Notice
Summary of the contracting process

The procurement process is initiated by Abri for the "Virtual Contact Solution", falling under the category of Integrated Telecommunications Services. This is an open tender, currently in the active stage, with proposals accepted until 7 January 2021. The service contract period will commence on 1 April 2021 and conclude on 31 March 2023. Located at Bishopstoke Road in Eastleigh, Southampton (postal code SO50 6AD), this procurement aims to enhance their existing virtual collaboration capabilities used during the COVID-19 pandemic.

This tender presents a growth opportunity for businesses specialising in telecommunications systems, consultancy services, and integrated telecommunications facilities. Small-to-medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are encouraged to participate due to the suitability criteria outlined. Competitors with strong experience in flexible and scalable contact centre solutions will be particularly well-positioned to succeed in meeting Abri's requirements for a robust virtual platform and seamless integration with existing systems.

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Notice Information

Notice Title

Virtual Contact Solution

Notice Description

Overview At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution. In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24ad9a03-c0cb-4d66-b31f-98bfcf73b11a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ba00b146-a0a8-4e04-a688-10acdfd832c2
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

64 - Postal and telecommunications services

71 - Architectural, construction, engineering and inspection services

CPV Codes

32523000 - Telecommunications facilities

32524000 - Telecommunications system

64200000 - Telecommunications services

64227000 - Integrated telecommunications services

71316000 - Telecommunication consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20205 years ago
Submission Deadline
7 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2021 - 31 Mar 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ABRI
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO50 6AD
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified
Local Authority
Eastleigh
Electoral Ward
Eastleigh North
Westminster Constituency
Eastleigh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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