Award

Business Operations Services Agreement

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

02 Dec 2020 at 10:45

Award Notice
Summary of the contracting process

The Business Operations Services Agreement, initiated by Transport for London, is aimed at delivering comprehensive IT and operational services to support current and future road charging schemes, including Congestion Charging. This contract, classified under IT services, has a total value of £426,166,667 and has been awarded to Capita Business Services Limited. The contract period commenced on 26th September 2016 and is set to conclude on 26th September 2025. The procurement method employed was selective, utilising a competitive dialogue process, with the tendering phase having ended on 11th December 2013. The services will be delivered in London, United Kingdom.

This tender presents a significant opportunity for businesses specialising in IT systems development, operations management, and customer support services, particularly those skilled in handling complex data integration and infrastructure management. Companies experienced in implementing scalable IT solutions and providing ongoing support for operational frameworks will be particularly well-suited to compete. Engaging with this contract could foster business growth through long-term service agreements and partnerships within the public sector, capitalising on the ongoing demand for innovative road and infrastructure charging services.

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Notice Information

Notice Title

Business Operations Services Agreement

Notice Description

The contract covers Business operations including IT and other services described below, to support its current road user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes. LOT 1 - Business Operations. This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Service Provider will provide and operate support services to include: a contact centre that will manage customer accounts, providing a number of channels for customer communications, charge payment processing, discount processing, event and returns processing, enquiry and complaint handling and financial accounting. These and other related support services will relate to road and infrastructure user charging schemes (including Congestion Charging) and any other relevant charging schemes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2526d5f8-60bc-4e4d-b599-19392ea24a52
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/74d7dead-2997-418c-b007-213babc2c221
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive dialogue (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£426,166,667 £100M-£1B
Lots Value
Not specified
Awards Value
£426,166,667 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20205 years ago
Submission Deadline
11 Dec 2013Expired
Future Notice Date
Not specified
Award Date
11 Dec 201312 years ago
Contract Period
25 Sep 2016 - 26 Sep 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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