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Telephony Managed Services

BANK OF ENGLAND

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 15:20

Award Notice
Summary of the contracting process

The Bank of England procured managed telephony services for delivery in the United Kingdom. The requirement covers call recording, voice infrastructure, service management, technical support and associated professional services. This is a telecommunications services contract, focused on operating and supporting the organisation’s telephony environment rather than supplying standalone equipment. The scope suits providers that can combine telephony infrastructure expertise with ongoing service management and user support. Professional services are included alongside the managed service, so the requirement may involve implementation, technical consultancy, configuration, integration and continuing improvement. The buying organisation is the Bank of England, based at Threadneedle Street in London. The procurement is categorised as services and was suitable for small and medium-sized enterprises.

The procurement has been completed and awarded. It used a selective procedure as a call-off from a framework agreement. The tender deadline was 19 November 2025 at 12:00 UTC. The contract was awarded to 4Net Technologies Ltd on 30 June 2026 for £4,743,000, with a contract period from 1 December 2026 to 30 November 2033. The award is active and the tender status is complete. Evaluation resulted in a single awarded supplier. The published requirement describes a 5+1+1 year contract structure, while the stated contract period runs for seven years. The award value and contract period apply to the managed telephony services, including call recording, voice infrastructure, service management, support and associated professional services.

This procurement demonstrates substantial, long-term demand from the Bank of England for an integrated managed telephony capability. A credible competitor for the same requirement would need to provide reliable voice infrastructure, call-recording services, structured service management and responsive technical support, backed by professional services for deployment, configuration, integration and change. The requirement calls for the ability to manage an operational telecommunications environment over an extended period, rather than deliver a one-off installation. Suppliers should therefore be able to evidence service continuity, capable support teams, robust operational processes and experience managing business-critical telephony. The opportunity was identified as suitable for SMEs, so specialist providers with the necessary delivery capacity may be well placed to compete alongside larger managed-service businesses.

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Notice Information

Notice Title

Telephony Managed Services

Notice Description

Award of a 5+1+1 year contract for Managed Telephony Services, including call recording, voice infrastructure, service management, support and associated professional services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-281b8abf-d5e8-4a50-b929-bb152b5dd62d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b20bfc09-85e7-4ef2-994f-4733bfe87715
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£4,743,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,743,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20263 months ago
Contract Period
1 Dec 2026 - 30 Nov 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BANK OF ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC2R 8AH
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Walbrook
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

4net Technologies Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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