Award

Consular Customer Satisfaction Insight - Assistance Cases

FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE

This public procurement record has 1 release in its history.

Award

29 Feb 2024 at 13:51

Summary of the contracting process

The Foreign Commonwealth and Development Office has awarded a contract for Consular Customer Satisfaction Insight - Assistance Cases with a value of £1,240,000. The procurement stage was selective and involved calling off from a framework agreement. The tender period ended on 27th October 2023, and the contract period will run from 1st April 2024 to 30th June 2027. The procurement falls under the services category and is aimed at SMEs for suitability.

This tender presents an opportunity for businesses to engage in ongoing qualitative evaluation of Consular assistance services for British nationals worldwide. Suitable businesses for this procurement process would include those offering research services with experience in carrying out similar tracking and ad hoc projects. The Foreign Commonwealth and Development Office in London, United Kingdom, is the contracting authority for this opportunity, setting the stage for business growth within the research services sector.

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Notice Title

Consular Customer Satisfaction Insight - Assistance Cases

Notice Description

The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/92a3f80c-af15-4741-937f-dd714217f9f1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£1,240,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,240,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Feb 20241 years ago
Submission Deadline
27 Oct 2023Expired
Future Notice Date
Not specified
Award Date
15 Dec 20232 years ago
Contract Period
31 Mar 2024 - 30 Jun 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FOREIGN COMMONWEALTH AND DEVELOPMENT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Open Contracting Data Standard (OCDS)

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