Award

HMPO Customer Satisfaction (ICM)

HOME OFFICE

This public procurement record has 1 release in its history.

Award

22 Mar 2019 at 13:02

Summary of the contracting process

The procurement process involves the Home Office as the buying organisation, with the title "HMPO Customer Satisfaction (ICM)" focusing on market research for passport customer experience. This contract falls under the research services category (CPV code 73110000) and is located in London, with delivery addresses extending across the United Kingdom and beyond. The procurement method used is selective, executed through a call-off from a framework agreement, and the contract value is £600,000. The award was made on 6th January 2017, with the contract period running until 5th February 2021.

This tender presents a significant opportunity for businesses specialising in market research and customer experience analysis, particularly larger entities that can handle substantial contracts. Companies that provide qualitative and quantitative research services and have experience working with governmental bodies will find themselves well-suited to compete for similar contracts in the future. Engaging in this type of procurement can facilitate growth by expanding service offerings and enhancing market visibility.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

HMPO Customer Satisfaction (ICM)

Notice Description

Market Research for passport customer experience.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1deff32c-1eb0-4778-9d24-858dd490092e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
Not specified
Awards Value
£600,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
22 Mar 20196 years ago
Submission Deadline
6 Jan 2017Expired
Future Notice Date
Not specified
Award Date
6 Jan 20179 years ago
Contract Period
6 Jan 2017 - 5 Feb 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ICM RESEARCH

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8-2019-03-22T13:02:22Z",
    "date": "2019-03-22T13:02:22Z",
    "ocid": "ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-0046600D58000000L5A4EAK1",
        "title": "HMPO Customer Satisfaction (ICM)",
        "description": "Market Research for passport customer experience.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73110000",
            "description": "Research services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "sw1p 4df"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 600000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2017-01-06T23:59:59Z"
        },
        "contractPeriod": {
            "startDate": "2017-01-06T00:00:00Z",
            "endDate": "2021-02-05T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-78285",
            "name": "Home Office",
            "identifier": {
                "legalName": "Home Office"
            },
            "address": {
                "streetAddress": "2 Marsham St, Westminster",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Simon Moulton",
                "email": "simon.moulton@hmpo.gsi.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-110354",
            "name": "ICM RESEARCH LTD",
            "identifier": {
                "legalName": "ICM RESEARCH LTD"
            },
            "address": {
                "streetAddress": "56 Mortimer Street | | | London W1W 7RT"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-78285",
        "name": "Home Office"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-2a8b2d32-8518-4e3c-b404-8a333988a6d8-1",
            "status": "active",
            "date": "2017-01-06T00:00:00Z",
            "datePublished": "2019-03-22T13:02:22Z",
            "value": {
                "amount": 600000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-110354",
                    "name": "ICM RESEARCH LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-01-06T00:00:00Z",
                "endDate": "2021-02-05T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/1deff32c-1eb0-4778-9d24-858dd490092e",
                    "datePublished": "2019-03-22T13:02:22Z",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "Redacted Contract",
                    "url": "https://atamis-8888.cloudforce.com/sfc/p/58000000L5A4/a/4I000001HwiT/1FxKKzwAIniYRtGQAv768mhcYX4tVKHDKciVvsvGUR8"
                }
            ]
        }
    ]
}