Award

1-1068 Review of Customer Insights

HIGHWAYS ENGLAND

This public procurement record has 1 release in its history.

Award

27 May 2020 at 13:19

Award Notice
Summary of the contracting process

Highways England is seeking expert research services for a project titled "1-1068 Review of Customer Insights", aimed at enhancing customer insight strategies. This procurement falls under the industry category of research and development services, with a contract value of approximately £49,983. The procurement method used is selective, via a call-off from a framework agreement. The tender period closed on 7th May 2020, while the contract starts on 20th May 2020 and ends on 31st October 2020. This contracting process took place in Bristol, England, where Highways England has its headquarters.

The opportunity presented by this tender may particularly benefit businesses that specialise in research and consultancy services, especially those with a focus on customer insights or behaviour change. Companies that possess expertise in understanding demand and developing effective communication strategies will be well-suited to compete for similar projects in the future. Engaging in this procurement process can help firms strengthen their portfolio and enhance their reputation within the public sector.

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Notice Information

Notice Title

1-1068 Review of Customer Insights

Notice Description

Highways England's Customer Insight and Behaviour Change Group (CI&BCG) are seeking to set up a contract for the provision of expert research services to support the business in undertaking a review of our customer insights. This review will be formed of two parts. Together they will provide an understanding of demand and need for customer insight and help to develop the strategy for managing demand, delivering and communicating customer insight: - An internal review to establish current and potential demand for customer insight (to be conducted by Highways England) - An external review to provide options for the tools and instruments necessary to deliver and communicate actionable customer insights (to be conducted by consultants and the subject of this scope of work).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2b19d022-17d6-4110-bc23-e9eb15c14e7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/94bb68f4-2ed4-414c-8537-26b9f241f90e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£49,983 Under £100K
Lots Value
Not specified
Awards Value
£49,983 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20205 years ago
Submission Deadline
7 May 2020Expired
Future Notice Date
Not specified
Award Date
26 May 20205 years ago
Contract Period
19 May 2020 - 31 Oct 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHWAYS ENGLAND
Contact Name
HE
Contact Email
spats_framework_lot1@highwaysengland.co.uk
Contact Phone
Not specified

Buyer Location

Locality
BRISTOL
Postcode
BS1 6HA
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK51 Bristol, City of
Delivery Location
Not specified
Local Authority
Bristol, City of
Electoral Ward
Lawrence Hill
Westminster Constituency
Bristol East

Supplier Information

Number of Suppliers
1
Supplier Name

ATKINS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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