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Ivanti Service Manager Maintenance

Nottingham University Hospitals NHS Trust

This public procurement record has 1 release in its history.

Award

20 Jul 2026 at 13:54

Award Notice
Summary of the contracting process

Nottingham University Hospitals NHS Trust procured maintenance and support services for its Ivanti Service Manager software. The requirement is classified as software support services and falls within the wider services category. Delivery is associated with Edwards Lane, Nottingham, NG5 1PB, serving the Trust in Nottingham and the East Midlands. The requirement concerns ongoing maintenance of an existing service-management platform rather than new software development or a general IT support package. Businesses specialising in Ivanti Service Manager maintenance, software support, service-management platforms and related technical assistance would be the most relevant comparators. The buyer is Nottingham University Hospitals NHS Trust, an NHS organisation operating in Nottingham.

The procurement has been awarded following a selective call-off from a framework agreement. The contract was awarded to Phoenix Software Limited on 1 June 2026 for £63,412.93 including the stated currency of GBP. The underlying tender value is £57,648.12, with a minimum stated value of £63,412.93. The contract runs from 1 June 2026 to 29 May 2027. The requirement had a tender submission deadline of 31 May 2026 at 12:00. The tender was evaluated through the framework call-off route, and the resulting award is active. The procurement was identified as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. One supplier is recorded as having received the award.

This award demonstrates a defined demand from Nottingham University Hospitals NHS Trust for specialist maintenance of Ivanti Service Manager. A credible future competitor would need demonstrable capability in supporting, maintaining and troubleshooting Ivanti Service Manager, with the technical expertise to keep an NHS service-management environment reliable over the contract lifecycle. Experience of working with large public-sector or healthcare organisations would strengthen a supplier’s position, particularly where service continuity, controlled change and responsive technical support are important. The route used was a framework call-off, so relevant suppliers would also need access to suitable framework arrangements and the ability to meet their call-off terms. The recorded outcome indicates that the buyer selected a large established software-support provider rather than an SME or VCSE.

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Notice Information

Notice Title

Ivanti Service Manager Maintenance

Notice Description

Provision of Ivanti Service Manager Maintenance

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2f89963d-5722-4b98-bd83-87ba280d4087
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9fdb5554-14dc-45b3-afb9-d1e139e3d4c7
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£57,648 Under £100K
Lots Value
Not specified
Awards Value
£63,412 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 20264 months ago
Contract Period
1 Jun 2026 - 29 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham University Hospitals NHS Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 1PB
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)
Local Authority
Nottingham
Electoral Ward
Sherwood
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

Phoenix Software

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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